Rapid City Medical Center is seeking a full-time Patient Financial Services employee. This position provides professional customer service to our patients by assisting with billing questions by phone.

$250 Sign-on bonus eligible payable upon successfully completing the first 90 days of employment.

Who We Are:
Rapid City Medical Center is a physician clinic providing excellence, choice, and patient-inspired care. We focus on building relationships with our patients, regularly connecting as partners on the journey of health. Our physicians use leading-edge technology to augment their medical skills. Ninety physicians and advanced practice providers work together with over 400 employees to make physician and test appointments efficient and effective and insurance interactions workable.

We thrive on working with smart, caring people. What we do is sometimes hard - but we do it because we serve our families, friends, and neighbors in something meaningful. Work-life balance and career satisfaction are important to us. We offer unmatched benefits, competitive wages, and the opportunity to feel great about your job. “Life Happens Here” and we hope you join our family.

We offer a great benefits package that includes health, dental, 401k, profit sharing, life insurance, short-term disability, and long-term disability, seven paid holidays and floating birthday, paid time off (PTO) accrual, as well as flexibility in the schedule to accommodate important personal and family milestones. Typical schedule is Monday – Friday, 8 am to 5 pm, no holidays or weekends.

Who you are:

• A strong communicator who enjoys establishing and maintaining cooperative relationships with patients, families, physicians, staff, and other customers.
• Organized.
• Someone who understands the importance of confidentiality and prioritizes it.

ESSENTIAL FUNCTIONS:

• Greet patients in a polite, prompt, helpful manner and provide any necessary assistance.
• Answer telephones in a pleasant manner and deal with patients’ needs expeditiously.
• Supplements other business office staff by assisting with account research, computer input and any other duties assigned.
• Must maintain patient confidentiality.
• Assist patients with acceptable payment plans and accept patient payments made in person & by phone.
• Answer questions from clinic staff to ensure proper guidance is given in relationship to patient financial policies.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to multi-task and work under pressure in a deadline driven environment with changing priorities.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationship with patients, families, physicians, staff and other customers.
• Strong organizational and problem-solving skills
• Knowledge of medical terminology, medical billing and collection practices.
• Knowledge of health insurance processing and the ability to read and interpret an explanation of benefits (EOB).
• Strong customer service skills.
• Basic knowledge of Microsoft Word and Excel.

PHYSICIAL AND ENVIRONMENTAL WORKING CONDITIONS

• Job requires largely sedentary role requiring one’s ability to sit for extended period.
• Ability to occasionally lift and/or move up to 10 pounds.
• Must be able to talk, listen and speak clearly on telephone.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.