Patient Financial Assistance Representative/Financial Counselor:

Help the uninsured in this fast-paced, exciting, and dynamic revenue cycle role!

Looking for a rewarding career in Healthcare?? How about helping the uninsured and underinsured access some of the best healthcare in the world? Are you a working professional looking to change careers or a recent college grad looking to get your foot in the door at one of the top hospitals in America? Are you interested in helping the uninsured or underinsured population? If so, here’s a great opportunity to join the one of the nation’s most recognized and respected hospitals — Massachusetts General Hospital.

Massachusetts General Hospital, consistently ranked as one of the top three hospitals in the nation by U.S. News & World Report, strives to deliver the very best health care in a safe, compassionate environment. The Admitting Department at MGH includes both Financial and Access Services, providing our patients access to world-renowned health care. Our department is passionate about helping others, aims to make a positive difference in our communities, and focuses on consistent improvement.

We are interested in hiring a full-time Patient Financial Assistance Representative/Financial Counselor to serve the global community with providing access to top-quality healthcare. As a PFS Counselor, you will be responsible for ensuring patients are appropriately financially covered for their medical needs. Financial Assistance Representatives are an essential component of the healthcare revenue cycle, working with patients, clinicians, insurance companies, and healthcare administration to ensure patients are financially cleared to have medical and surgical services. Financial Aid Representatives have a direct impact on patients’ wellbeing by providing guidance and facilitating access to vital financial programs and services. They help to analyze a patient’s financial status then provide suggestions for how the patient can cover their healthcare costs. Successful employees have excellent prioritization skills, possess strong verbal and written communication skills, and thrive in a demanding atmosphere.

Essential duties and responsibilities include but are not limited to:

• Become a public benefits subject matter expert and remain up to date with the latest changes under the Affordable Care Act (ACA) and within the Massachusetts Medicaid system

• Must be willing to become a Certified Application Counselor (CAC)

• Able to critically analyze problems and use lateral thinking to provide effective solutions
• Keen attention to detail and the ability to juggle multiple responsibilities and competing priorities
• Adeptness at making decisions under pressure and meeting tight deadlines in a fast-paced environment

• Able to provide superb customer service while building and maintaining positive working relationships

• Must have a positive attitude towards working independently and within a team environment and always take the initiative to help others

• Maintain excellent written and oral communication skills and communicate effectively in a sensitive and timely manner
• Bilingual candidates preferred

• Bachelor's degree or equivalent healthcare experience preferred

• Prior experience in a customer service role, Epic experience a plus

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.