Job description

Required:

• 2 years minimum experience in Customer Service or direct to Patient Service
• Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative
• Strong phone contact handling skills and excellent communication skills

Provide Best in Class Customer Service to both internal and external customers through exceptional communication (written and verbal) skills. The Patient Care Coordinator is responsible for Game Ready Direct Program order management and other direct to patient rental orders, along with various programs that will ultimately increase sales. In this role the Patient Care Coordinator will work together with patients.

Essential Duties and Responsibilities:

• Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
• Build sustainable relationships and trust with patients and sales team through open and interactive communication
• Manage large amounts of outbound and inbound calls required for order processing and follow-up.

Job Types: Full-time, Contract

Pay: $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person

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