Job description

JOB TITLE: PT Keyholder

Date: Completed by:

February 2019 Melanie Hidalgo

Company Ref: Band: Reports to:

B Shop Manager/Assistant Manager

Division / Department: Location:

US Market/Shop Operations Field

Purpose of role:
The Part Time Keyholder supports the management team in establishing and maintaining high sales performance and customer service. The Part Time Keyholder supports the management team’s performance through achievement of individual and store sales goals. The Part Time Keyholder supports the maintenance of excellent visual presentations, inventory management and shop operations standards. He / she will demonstrate and uphold the values and vision of the company.

Role Definitions

Key Job Accountabilities:

Drives the Business 10%

• Monitors store and staff performance closely
• Understands and demonstrates how to drive the shop business during assigned work shifts
• Analyzes and understands the causes of sales trends
• Makes plans to drive sales and adapts them where necessary
• Identifies opportunities and problems and acts quickly to address them
• Gives constructive feedback to the business on performance of sales initiatives
• Understands competitor activity and implications for the store

Leads the Store Team

• Leads by example on the shop floor; may be viewed as a role model

• Leads the team to achieve targets

• Delegates appropriately, giving responsibility and development opportunities

• Builds capability of the team through coaching and encouraging learning 5% from others

P a g e | 1 / 5

Focus on the Customer

• Consistently acts with sense of urgency for customers
• Consistently establishes customer needs
• Effectively suggests new products or promotions tied to customer interests
• Is able to resolve customer concerns and turns returns into exchanges effectively
• Creates brand loyal customers by demonstrating and modelling effective clienteling
• Uses demonstrations and sampling to create theater and energy in the shop 30%

• Follows company guidelines for customer service expectations

• Understands the importance of conversion, consistently close the sale effectively

• Demonstrates the ability to connect with people from the shop lease line and convert them into customers.

Achieves Results

• Meets all personal targets, exceeding some; consistently pushes self for results

• Understands importance of meeting personal targets and is willing to help others
• Plans and prioritizes tasks effectively
• Thinks creatively to identify new ways to reach goals
• Accomplishes assigned tasks and takes initiative to complete tasks not assigned 15%
• Encourages others and creates an atmosphere of friendly competition
• Works independently to complete tasks with little direction
• Helps others to understand why policy and procedure are important
• Expects others to achieve consistently

Sells with Passion

• Passionate about selling products and being an ambassador for our campaigns
• Conveys enthusiasm for the brand or products to colleagues and customers
• Engages customers and colleagues in The Body Shop values through selling campaign products and volunteering
• Learns and maintains strong level of product knowledge and ingredients
• Learns competitor products and uses this information to effectively sell benefits of our products
• Shares sales and product tips with colleagues and displays desire to learn 20% from others

• Identifies opportunities to improve store appearance; always maintains personal image to reflect store

Builds Team Energy

• Proactively asks for help and support

• Identifies and changes personal behaviours in order to positively impact the team

• Proactively gives feedback; responds positively to feedback given
• Builds strong working relationships with colleagues
• Communicates openly and honestly with others

JG Template/HR Collab site/Clare Gambriel P a g e | 2 / 5

• Is supportive of change and always reacts positively to new ideas or operational changes

15%

Retail Operations

• Is able to operate multiple programs and systems through the POS system
• Role models and supports staff to achieve excellence in our customer service standards and customer satisfaction
• Protects company assets through following proper procedures and providing highest levels of customer service
• Able to complete required paperwork and reports timely and accurately
• Understands and supports the shop’s business performance
• Processes all inventory handling accurately

• Support management team in execution of shop appearance guidelines and

5% promotional events

• Provides professional phone etiquette to create, maintain and enhance client relationships

Other Responsibilities

• Perform other related duties as assigned or requested.
• Responsible for maintaining the ethical standards of The Body Shop including minimizing the environmental, health and safety risks in the workplace.

Report potential risks, near misses and real accidents to relevant managers.

“At The Body Shop we expect everyone to strive to balance our financial goals with our aim of creating positive impact on our society and the environment.

Each one of us must embrace the philosophy that business is conducted with kindness and humanity,

inspiring our teams to do the same and leading by example; exemplifying a culture that believes challenging and debating issues together creates more fun and delivers better results and that

working as one team makes all the difference.”

JG Template/HR Collab site/Clare Gambriel P a g e | 3 / 5

Working Relationships & Interfaces ( where applicable):
Internal External

Other

Personal requirements for role

Experience:

• High school diploma or equivalent; some college preferred
• Minimum 1 year supervising others required
• Experience working in a retail business preferred
• Prior experience working in beauty industry preferred

Qualifications:

• Must be (18) years of age or older due to supervision responsibilities, safety and security issues and responsibilities associated with company assets.
• Open availability for evening, weekend, and holiday shifts
• Strong verbal and written communication skills
• Effective supervisory skills
• High standards of tact, discretion and confidentiality

Supervisory Level
Does this position have supervisory/management responsibilities? Yes No
If yes, does the responsibility include hiring, firing, disciplinary actions and performance appraisals?
Yes No

Physical Demands (Required by ADA)
What kinds of physical demands are required in this job? (Check those which apply and indicate the frequency required)

Sitting – How often? Not Applicable Standing – How often? Often
Walking – How often? Often Lifting – How often? Occasionally
Carrying – How often? Occasionally Pulling – How often? Occasionally

What is the maximum weight required to be lifted/carried/pulled in this job? up to 10 lbs. up to 25 lbs. up to 50 lbs. 50 lbs. or more

Does this job’s primary work environment involve detailed safety procedures (ie. hazardous materials, machinery with moving parts, etc.)? Yes or No

JG Template/HR Collab site/Clare Gambriel P a g e | 4 / 5

Competencies required:

• Drives the Business
• Leads the Store Team
• Focus on the Customer
• Achieves Results
• Sells with Passion
• Builds Team Energy

To be completed by the Manager To be completed by To be completed by HR

the Manager

People: Financial: Job Family reference code:

Total no of employees supported: Revenue target within Evaluation reference code:

Direct Reports: 0 scope of role i.e. UK

Indirect Reports: Business &/or Specific area
Annual Cap Ex Budget:
Annual Op Ex Budget:

JG Template/HR Collab site/Clare Gambriel P a g e | 5 / 5

Job Type: Part-time

Pay: $15.75 per hour

Benefits:

• Employee discount

Weekly day range:

• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.