Job description

Clinician Patient Care Coordinator

Welcome! Capitol Hill Consortium for Counseling & Consultation LLC is a well-established and continually growing multicultural and multi-specialty mental healthcare practice, serving the Greater Washington DC region with affordable and insurance-based behavioral healthcare.

We are seeking a skilled, hard-working, goal-oriented individual to join our Administrative Team for an on-site position at our Washington, DC office.

Our Mission: We work together as a team to provide high quality, accessible, culturally-sensitive mental health service, training & consultation.

Responsibilities and Duties

• Maintain clinician caseload
• Provide contact information/maintain contact with clients of assigned clinicians
• Return phone calls, emails and texts from new and existing clients within 24 business hours
• Maintain clear partnership with clinicians to navigate requests
• Maintain knowledge of external resources and referral sources to provide clinicians
• Maintain updated training on InSync to remain knowledgeable and able to answer questions about Insync
• Assist assigned clinicians with case management care
• Oversee assigned clinicians’ schedule to ensure continuance of recurring appointments
• Manage any permanent changes to clinicians’ schedules
• Adds blocks in clinicians’ calendars for scheduled time off/vacations/etc.
• Manage client discharge processes for all clients discharging from care with assigned clinicians
• Schedule recurring meetings with assigned clinicians in order to identify intake availability, troubleshoot client issues, address clinician concerns, and maintain fluid communication
• Notify clinicians before putting new clients on their schedule
• Fill holes in clinicians’ schedules 2 days in advance
• Coordinate with fellow care coordinators on internal transfers between assigned clinician(s) and next clinician
• Inform managers when problems arise that need immediate direction
• Keep the Intake Coordinator updated with clinician availability
• Maintain professional and pleasant demeanor in all communications/interactions with clients and fellow employees
• Be responsive and helpful to all clients
• Assist with other admin duties as needed

Candidate Qualifications and Skill Requirements

• Bachelors Degree from an accredited college or university (Preferred)
• Experience working in a medical/mental health environment
• Take initiative
• Be detail oriented
• Be able to manage multiple projects and a multi-phone line system
• Have warm, engaging & attentive customer service skills
• Have a positive working attitude with a solution-focused approach to conflict

PLEASE COMPLETE: An assessment will be emailed to you after you submit your application to us via Indeed. Please check your spam-folder. Please complete the assessment within 24-hours of submitting your Indeed application.

Job Type & Benefits

• Part-time
• $18.00 - $20.00 per hour

Medical, dental, vision, life & retirement benefits after initial 90-day probationary period

COVID-19 considerations:
Our office is following all recommended safety protocols for COVID-19 from the CDC and local governments.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Schedule:

• Evening shift
• Night shift
• Weekend availability

COVID-19 considerations:
Our office is following all recommended safety protocols for COVID-19 from the CDC and local governments.

Application Question(s):

• Please complete the Predictive Index assessement:

https://assessment.predictiveindex.com/fb5a40b2-0ded-47c1-889d-9b99dedec699

(Copy and paste into your internet browser.)

Education:

• Bachelor's (Required)

Experience:

• clinician/provider support: 5 years (Required)
• EHR systems: 3 years (Required)
• Medical receptionist/ Customer Service: 5 years (Required)

Work Location: In person

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