Job description

A very busy Orthopedic Clinic with three locations looking for a central appointment scheduler. We are seeking a positive, hardworking and dependable appointment scheduler to join our team and provide excellent customer service to our patients as out practice expands. The ideal professional answers inbound telephone calls for multiple clinics, ensures patient satisfaction by effectively and accurately relaying and documenting information, and maintains appropriate tone and professional language in a fast-paced environment. Effective communication skills, verbal and written, the ability to speak clearly and accurately, and proficiency in handling high call volumes and requests in a healthcare setting is essential.

Appointment Scheduler responsibilities include, but not limited to:

· Serves as the liaison for internal/external healthcare providers and entities as it related to answering inbound calls from patients, providers and organizations.

· Identifies patient/caller and appropriately handles their request in a prompt, courteous and helpful manner.

· Forwards caller to appropriate departments and/or personnel, takes accurate messages, and relays information to appropriate departments and/or personnel.

· Demonstrates excellent verbal and written communication skills, and the ability to work effectively within a team atmosphere.

· Exhibits flexibility in handling unusual situations, initiative, and performs additional duties as assigned with a positive attitude. May be required to flex/change schedule at the discretion of the supervisor.

Required Qualifications:

Detail-oriented, organized, and ability to multi-task

Ability to tactfully handle the public, excellent phone etiquette, and strong customer service experience

Ability to read, understand and follow verbal and written instructions, with minimal supervision

Ability to maintain strict confidentially per company policies and applicable regulations

Knowledge of insurance plans and past medical office experience a plus

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Healthcare setting:

• Medical office

Medical specialties:

• Orthopedics

Schedule:

• Monday to Friday

Work Location: One location

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