Operations Supervisor
Pay rate: $25-27/hr depending on experience
Work Hours: Full-Time
Location: Middle Island, NY

We’re Regency Forest Pet Memorial, part of North America's largest provider of pet aftercare services. Our Middle Island, NY facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.

We’re looking for a sociable full-time Operations Supervisor who not only aligns with our values of continuous improvement, compassion, and integrity, but they live it. You’ll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials.

Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers – and they love the work-life balance afforded at Regency Forest Pet Memorial. We value the effort you put in and provide opportunities for growth within our organization.

Reports To: Facility Manager or Regional Manager

Summary

The Operations Supervisor is responsible for the day to day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.

Core Competencies

• Leadership
• Customer Focus
• Quality Orientation
• Decision Making and Judgement
• Planning and Organizing
• Ethics and Integrity
• Communication
• Team Work

What you’ll do

• Guide the team to follow policies, procedures and service systems to meet the goals of the department
• Manage timelines for various projects, ensuring they are completed accurately and efficiently
• Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints, processing, shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.
• Assist in developing or transitioning clinic relationships.
• Assisting and supporting FM in their duties

Why you’re a great fit

• You like working with people and feel comfortable building and maintaining relationships with veterinary professionals and pet parents
• You have a valid driver’s license and a stellar driving record
• You can easily shift gears – problem-solving and quick thinking are your thing
• You’re consistent – being punctual and dependable is important to you

• Previous supervisory experience in an industrial or service environment with proven leadership abilities
• High School diploma, GED or equivalent
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to communicate effectively
• Able to work well under pressure

Your work environment will include

• Frequent bending and lifting (65lb minimum weight)
• Using provided apps and GPS software to complete your route
• Certain PPE is required for different tasks, but we’ll provide that for you
• 40 hours a week, guaranteed
• Overtime and weekend work may be available during busier times
• Working in varying temperatures – you may be exposed to the elements when leaving your vehicle/entering a building and temperatures will vary when entering cold storage and our care facility

What you can expect from us

• Competitive pay
• Medical, vision, and dental insurance
• Supportive management and administrative teams
• The potential for career growth within our organization
• Free, on-demand continuing education courses
• Employee Assistance Program
• Paid holidays and time off

Gateway Services and our brands Inc. are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at (email address or phone number).