The Payments business at JPMorgan processes $9.6 trillion in transactions every day in over 120 currencies across +160 countries. With the industry rapidly changing due to changes in client behavior and the advent of newer, more sophisticated technologies, the Payments organization is evolving and expanding its product offering to better meet the needs of our customers.

Payments Operations supports the Payments business across Treasury Services (Cash Management, FX (foreign exchange), Liquidity, Escrow and Real-Time Payment solutions), Global Trade Finance, Merchant Services and Commercial Card offerings to clients and acts as the payment hub for JPMorgan Chase. As the Payments franchise continues to expand, Payments Operations is evolving its operating model to be more customer centric, resilient and scalable.

The Operations Service Architecture (OSA) team has been established to architect operationally excellent, scalable and resilient solutions driving accelerated time to market and exceptional customer experience. Within the OSA team, we are looking for a high performing VP to establish a proactive and efficient process to execute the following functions:

• Capture and evaluation of the pipeline of change requests related to product development, new/existing client mandates, and operational processes
• Standardize impact assessment including in-scope operational functions and requirements to support
• Definition and design of operating model to achieve desired outcomes in an optimized manner
• Manage effective transition from design into delivery and ongoing execution
• Identification and exploration of commercialization opportunities for Payments Operational Services

As an Operations Service Architecture VP, you will partner with Operations, Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new, e-commerce products. Products include Embedded Banking and Mobility Payment Solutions.

You will have a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise's strategy.

Job Responsibilities

• Maintain clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
• Partner with Business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
• Develop hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
• Work closely with Business stakeholders to define and implement target operating models to better support our clients
• Design and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineering
• Communicate regular status updates to senior management and Business stakeholders

Required qualifications, capabilities, and skills

• Direct experience in the financial services industry, with knowledge of Payments and/or Merchant Services
• Ability to design operational solutions, to support new and growing products, enabling both operational readiness and insights into all product lifecycles, from concept through to launch
• Partners well with other groups sat outside of the team's reporting line, excellent interpersonal skills
• Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
• Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
• Must be willing to work in office 3 days per week (hybrid work model)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans