COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

The Manager, Program Operations promotes the mission, vision and core values of the organization and is responsible for providing leadership that supports and promotes the strategic direction of VOAC. The Manager, Program Operations shall collaborate with the Senior Program Director and work to ensure the provision of quality services that support the development and progress of individuals in helping them to lives with a heightened level of dignity and self-sufficiency within their local community. The Manager, Program Operations will be responsible for regulatory compliance. The Manager, Program Operations, will, as well as, being responsible for directing the program in conjunction with National Accreditation. Responsibilities include supervision of rehabilitation specialist, provision of effective rehabilitation services, individualized service planning and overall coordination of care, and Medicaid billing. The Manager, Programs Operations will ensure program operations and services are provided in compliance with agency policies and procedures; Federal, State, and local laws and regulations. The Manager, Program Operations is responsible for providing clinical supervision, support, management and oversight to Prince George County Behavioral Health and CEI residential programs.

RESPONSIBILITIES

• Manages and implements overall program operations to ensure compliance with agency, contractual and regulatory requirements, including COMAR regulations.
• Ensures implementation of effective recovery-oriented rehabilitation management services.
• Ensures that program service records and documentation are maintained as required by agency and regulations.
• Recruits, hires, supervise, train, and evaluate program staff.
• Submits service authorization requests to ASO and ensures that the services are provided within the authorized level of intensity.
• Ensures program operations are carried out within the established budgets, and that billable services are maximized and revenues are received.
• Responds to crisis situations directly and when appropriate, provides clinical directions to program staff while responding to crisis situations.
• Maintains communication, coordination and partnerships with other service providers and County.
• Conducts periodic progress meetings with supervisory staff to ensure proper communications and collaboration among all staff and consistency and continuity in program operations.
• Prepares program level reports as required.
• Ensures programs are following the Quality Assurance Plan, the Risk Management Plan, and the Utilization Review Plan.

EFFECT ON END RESULT

• Rehabilitative services are provided which address individual client needs.
• Program maintains compliance with contractual and state regulations.
• Staff is qualified to perform assigned duties.
• A coordinated team approach and quality rehabilitation programming will result.
• Collaboration with other residential rehabilitation services is strengthened and potential client crises are diverted.
• Positive and effective local and professional community relationships are developed and maintained, including with contractual and funding sources, regulatory agencies, and professional association.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 20 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

• A Bachelor’s degree within the field of Human Services and 5 to 10 years of experience with a focus on developing and working in a system that promotes a person-centered environment, utilizing best practices for individuals with psychiatric/behavioral health disabilities is required. A Master’s Degree Preferred.
• Certified Psychiatric Rehabilitation Certificate required.
• Demonstrate the ability to manage the operation of the program within budgeted guidelines.
• Familiar with the development and management of programs and services for individuals with psychiatric/behavioral health disabilities.
• Experience in the development and implementation of staff training programs.
• Expertise for ensuring compliance with policies, procedures, and regulatory requirements as well as experience with working in conjunction with Quality Improvement.
• A general knowledge of residential rehabilitation services and resources
• The ability to communicate clearly, concisely and effectively, orally and in writing.
• Excellent Computer Skills in Microsoft Office and office products.
• Proven ability to for conflict resolutions.
• Ability to work in a fast healthcare environment
• Bilingual in any language a plus

EEO/AA