Job description

humangear, inc. needs a killer part-time (20 hours/week) operations assistant and customer support specialist. This position comes with full medical/dental/vision coverage.

Who We Are:
humangear is a design-focused consumer products company making innovative, elegant, durable products in the outdoor and travel markets. We’re a small company, but our products are sold nationwide in stores like REI, Whole Foods, The Container Store, as well as thousands of smaller, independent stores.

The Job:
This opening is to support our essential business functions, including customer service, sales, operations, and administration. This is an in-person position. While you will initially be based in a co-working space near Embarcadero in downtown San Francisco with one other member of the humangear team, we expect to have a dedicated office space in San Francisco / Bay Area in mid to late 2023. While hours are generally flexible, you will need to be in the office at least 3 days a week during normal business hours.

What You’ll Do:
This position primarily involves processing orders and interacting with customers regarding warranty requests. You will also be expected to prioritize your day and, in addition to the regular daily tasks, be prepared to take on special projects when needed. Typical duties include:

Account management
o Enter and update customer information in our ERP system (SAP Business One).
o Manage wholesale and distributor orders from start to finish (order entry, fulfillment, coordination with warehouse, shipping, etc.).
o Respond to customer questions and troubleshoot problems with incoming orders (pricing, item availability, etc.).
o Understand key account hierarchy and use it to drive stock allocation.
o Handle credit requests.

End-User Customer Service
o Respond to customer support/warranty emails and send replacements using Zendesk.
o Respond to general product inquiries.

Administration
o Stock & organize office inventory.
o Send samples to prospective customers and PR requests.
o Do occasional mail runs and office odd jobs (when we return to an office, tasks may include watering plants, taking out trash, ordering office snacks, purchasing office supplies).

Miscellaneous Projects
o Build IKEA furniture / help with office move / office set-up.
o Other projects as needed.

What You Definitely Have:
· A highly detail-oriented and organized personality. You’re amazing at managing multiple tasks at once, following up with action items, and keeping it all together. To-do lists? You love them and live to cross stuff off them!
· Comfort both working independently as well as taking direction from multiple people.
· Excellent verbal and written communication skills.
· Proficiency with Microsoft Office software.
· Familiarity working on a Mac computer (that’s basically all we use).
· A sense of humor. Very important.

Not necessary, but good to have:
· Experience with accounting/ERP software.
· Experience dealing with customers and vendors in other countries.
· Past work at a consumer products company (preferably in the outdoor or travel industry).
· Passion for travel or spending time in the outdoors.

Compensation and Benefits:
· $30/hour.
· Full Medical/Dental/Vision coverage.
· Other benefits include a bunch of paid holidays at the pro-rated part-time rate (4 paid holiday hours for each holiday) including Summer Solstice, Halloween, and Charles Bukowski’s birthday.
· Public transit subsidy.

What’s Next:
Here’s how you can get our attention:

1) Send us your cover letter and resume.

2) Please fill out this Google Survey (please note that resumes and cover letters will only be reviewed if this survey has been filled out and submitted): https://docs.google.com/forms/d/1Oh4bQuqcogb5bWzPN36ZzyRy67XXjgfKQy2IAVEkyg8/viewform?pli=1&pli=1&edit_requested=true

3) Finally, keep in mind that we’re more interested in WHO you are than WHAT you’ve done at past jobs. We’d rather learn a little bit about you than reread information we’ll find in your resume.

We will field responses for some period of time and then get back to people we think could be a fit for this position. Thanks for your interest in the position.

Job Type: Part-time

Pay: $30.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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