This position performs a variety of administrative tasks, including professional communication between customers, contractors, and personnel, while managing radios, incoming calls, and emails. Assist Operations Supervisors and Technicians with the scheduling and follow-up as needed. Accurately process completed job packets, input records, receipts, invoices, and timekeeping, all while maintaining a positive and respectful attitude in an occasionally high-demand setting.

• Assists Operations Supervisors and Right of Way Supervisor in operational duties and performs various clerical duties, including typing, filing, data entry, and computer-related tasks.
• On Call nights and weekends and some holidays on a rotating alternate shift as required for after-hours dispatching.
• Provide oversight of time keyed by personnel in the Operations department, as required.
• Maintains Operational Area outage reports.
• Assists the Operations Supervisors with routine daily dispatching.
• Prepares Service Orders for Operations as conditions dictate.
• Update the Outage Management application and operation tagging boards.
• Available for storm response after normal working hours as required.
• Ordering and tracking of locates from 811.
• Dispersing and scheduling work for Servicemen.
• Proficient two-way radio communication.
• Assists the Fleet Coordinator.
• Set initial consultation appointments for Distribution Engineering Technicians.
• Document and update processes and procedures.
• Creating purchase order requisitions.
• Ordering and organizing office supplies.
• Other tasks as may be assigned.

Knowledge of:

Skills in:

Ability to:

• Requires demonstrated ability to work effectively with associates, customers, contractors, and various supervisors and management personnel, and possess good oral and written communication skills.
• Learn and support technology.
• Able to collect and organize data from a variety of sources.
• Able to research alternative courses of action beyond prescribed guidelines.
• Effectively complete multiple tasks and responsibilities in an environment fraught with interruptions.
• Adapt to changing priorities or unexpected situations.
• Prioritize work and manage time effectively.
• Work independently and with others.
• Keep an organized work area.

MINIMUM QUALIFICATIONS & PROGRESSION

• Requires a High school diploma or GED with business training.

• An equivalent combination of experience and training that demonstrates the required knowledge, skills, and abilities may be qualifying.
• Have cellphone coverage / Wi-Fi at home, or the ability to get.
• Valid driver’s license: Yes
• Post-offer background check required: Yes
• Post-offer drug test required: No
• Post-offer physical/functional test required: No
• Apprenticeship or other education/training required as a condition of employment, or progression or advancement: No
• FLSA Status: Non-Exempt

SUPERVISORY RELATIONSHIP