Job description

ONSITE Voice Engineer (AVAYA)
Frisco, TX from day one
Contract

Responsibilities:

• Candidate should have minimum 8+ years of relevant hand-on experience

• Candidate should be Avaya certified ASPS/AIPS/ACIS

• Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP

• Should have excellent knowledge over various Redundancy/Reliabilities

• Should have excellent knowledge over ESS, LSP & SLS

• Should have hand-on experience over various H.323 & H.248 media gateways such as G650, G450, G430 etc

• Should have advance level hands on experience over SBC’s, SIP Call flow, ITFS, TFN, DID’s, ISDN PRI’s, SIP Trunks etc

• Should have advance hand-on Experience over T1/E1, H.323 protocol, SIP protocol, QoS, CODEC’s such as G.711, G.729, etc

• Should have advance knowledge over various integrations in SIP/H.323 architecture for small to large enterprise

• Should have be expert in troubleshooting over capturing various traces such as MST, traceSM, Wireshark, stations, trunk traces etc

• Should be capable of troubleshooting complex scenarios where call is traversing through various SIP entities along with IVR

• Should have expert level of experience over updating firmware in various boards, Media Modules, Media Gateways etc

• Should have experience over monitoring tool such as Nectar RIG

• Should be capable of migrating/upgrading legacy infrastructure to latest platform

• Excellent communication skills & Presentation skills

• Candidate should be a good team leader & flexible as per business needs

• Have capabilities to handle incidents independently

• Have knowledge of processes for Incident and Problem management, Change Management

• Shall be able to handle client and attending one o one meeting weekly meeting etc

• Shall be able to share operations related Daily/Weekly reports

• Shall be able to prepare monthly Capacity report

• Should have excellent skills on operations/projects and team handling

• Shall be able to resolve tickets within SLA independently

Adheres to standard operating procedures and should be capable to add value to knowledge base

Job Type: Contract

Salary: $45.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Frisco, TX 75033: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Avaya: 3 years (Preferred)
• voice: 6 years (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location

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