Job description
Company Overview:
If you wish to join a growing team with favorable benefits and perks, while contributing to a best in class organization, please apply with your resume.
Under the direct supervision of the Practice Administrator, the Office Manager will support a high-volume ophthalmic practice that focuses on providing quality and compassionate care to each patient needing complete eye care services. Position Summary:
Experience:
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
We are actively recruiting for an open position of Office Manager - Full Time based in Valdosta, GA.
If you wish to join a growing team with favorable benefits and perks, while contributing to a best in class organization, please apply with your resume.
Under the direct supervision of the Practice Administrator, the Office Manager will support a high-volume ophthalmic practice that focuses on providing quality and compassionate care to each patient needing complete eye care services.
The Office Manager is responsible for supervising and overseeing all staff, clinical activities and business operations at the assigned office location. The Office Manager ensures quality services are provided according to established policies and procedures; is responsible for working in collaboration with practice physician(s) to manage templates and patient schedules. The Office Manager works closely with Human Resources and Administration on employee performance evaluations, hiring, transfers, promotions, and employee relations concerns.
The Office Manager maintains an effective level of business literacy about the practice's financial position, operational needs, culture, and it's competition.
Responsibilities:
Office Management
- Day-to-day management of operations for the organization
- Ensure efficiency and effectiveness of clinic and front desk process
- Triage IT support requests and needs
- Place/approve office supply orders, accurately sort mail
- Lead/participate in weekly office operations meetings
- Manage physician templates and schedules
- Aid with patient flow in clinic, moving and readjusting staff as needed for proper clinic coverage
- Troubleshoot issues daily pertaining to patient care and scheduling
- Conduct monthly team meetings with all direct reports
- Update daily huddle information and display for all to view
- Assists the Practice Administrator with building facility issues, filing, approval of timecards and mileage reimbursements, distribution of compliance modules, ensuring regulatory and compliance measures are met (including MIPS), assisting in staff meetings, and serving as backup for all day-to-day onsite management activities
Medical Records
- Ensure medical records processes and procedures run efficiently and accurately
- Identify inefficiencies and recommend solutions according to best practices
Surgery Scheduling Operations
- Troubleshoot daily issues pertaining to patient care and surgery scheduling process
- Assist in process creation and update for surgery scheduling team(s)
- Hold regular meetings with surgery schedulers for feedback, process improvement, and to address issues/concerns
Human Resources
- Monitor and adjust staffing based on weekly overtime for direct reports; approve time off requests
- Responsible for onboarding of new front desk associates, surgery schedulers, and clinical staff
- Conduct new hire 90 day and annual performance reviews for all direct reports with input from clinical manager/trainer for all clinical staff
- Responsible for disciplinary actions and termination of employees in conjunction with HR
- Evaluate employees as appropriate based on job duties and adherence to company policies and procedures. Provide feedback on an on-going bases and conduct timely annual employee performance reviews in partnership with the Practice Administrator and Human Resources
RCM
- Review outstanding balance report and work with front desk associates to collect patient payments (co-payments and prior balances)
- Reconcile daily cash flow and management with NexTech and collected funds; complete weekly bank deposits
Reputation Management
- Assist Physician Liaison with monitoring of patient comments and surveys using current reputation management software and websites.
- Respond to on-line comments timely after posting (Google, Facebook, etc.)
Compliance
- Responsible for all aspects of OSHA, to include documentation and training
- Responsible for clinic and office safety & continued staff training
Education:
- Secondary education preferred in Healthcare management, human resources or related field or the equivalent of years’ experience
Experience:
- Minimum of 5 years of progressively responsible operations experience in a healthcare environment required
- Language skills: ability to clearly communicate thoughts and plans to clients, team members, and administration.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
- Ability to hear and understand verbal feedback from clients.
- Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
- Reasoning Ability: ability to apply common sense to understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Professionalism: possess strong work ethic and high level of professionalism
We offer a competitive benefits package to our employees:
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine (100% company paid)
- EAP (100% company paid)
- Group Life/AD&D (100% company paid)
- STD (100% company paid)
- LTD (100% company paid)
- Generous PTO Package
- 7.5 Paid Holidays
- Flexible Scheduling
- Employee Discounts and Perks
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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