Job description

Req ID: GPB00152

Description

Summary

The Travel Planner position is responsible for providing professional and friendly customer services while booking various travel arrangements for multiple clients within company guidelines and standards for excellent customer service. All duties are to be performed in accordance with NMS’ mission, vision, and values.

Essential Duties and Responsibilities

Completes travel arrangements for multiple clients in Trobexis booking system.

Manages traveler profiles to ensure accurate and up to date information is maintained.

Demonstrates exceptional proficiency with creating and maintaining master journey schedules and rotations.

Review and approve travel to verify it meets company requirements.

Performs necessary research for troubleshooting, tracking and resolving issues.

Follows company procedures, guidelines and standards in areas of customer service, productivity, punctuality, attendance, accuracy, invoicing, etc.

Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including booking flights and camp accommodations, clerical functions, etc.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.

Maintains a favorable working relationship with other company employees to foster and promote a cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness.

Accurately utilizes complex software applications with high attention to detail to ensure correct information is documented.

Ability to work independently.

This position has no supervisory responsibilities.

Other duties that are pertinent to the department or unit’s success may also be assigned.

Qualifications

High school diploma or equivalent.

A minimum of five (5) years of directly related experience as a travel planner and/or travel coordinator booking travel for 100 travelers.

Excellent customer service skills.

Ability to operate in a climate of confidentiality requiring professionalism and discretion.

Ability to effectively operate general office equipment, PC’s, and type at least 45 words per minute.

Must have advanced computer skills in Microsoft Word, Excel, PowerPoint, and Outlook. (Candidates will be tested on competency level).

Must meet and adhere to all safety guidelines and regulations set forth by the company and client.

Contract requires employees to read, write, speak, and understand English.

Working Conditions and Physical Requirements

Weather: Indoors - environmentally controlled; requires most or all work to be done inside.

Noise level: The noise level in the work environment is usually that of a standard office atmosphere.

Description of environment: This is a remote, work from home position.

Working conditions: Must constantly be able to stand, walk, climb, push, pull use hands and arms, stoop, kneel and crouch.

Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Required Language

Equal Opportunity Employer/Shareholder Preference

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status, or any other characteristic protected by applicable law.NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law.

It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer is accepted, in accordance with company and/or contract requirements.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation by telephone, contact us at: 1-800-478-2000

To request an accommodation by email, contact us atrecruiting@nana.com

Organization: Camp Services

Job: Office & Administrative Support

Primary Location: US-AK-Anchorage

Shift: Day Job

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.

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