The Primary responsibilities of the North American Channel Support Rep will be to assist Bigbelly’s Regional Sales Director West with a named Strategic Partner, in maintaining and growing the existing Partner, leveraging Partner relationships to drive new business and expanding the Partner network via the Partners newly acquired companies. This roll will combine both a sales and account management/support mentality, as this position places strong emphasis on maintaining and growing existing relationships and earning new mindshare for Bigbelly products.

The chosen candidate will be tasked with cultivating opportunities for new Bigbelly sales through outbound calling, follow-up calls and emails, tracking orders, preparing quotes, assisting marketing campaigns, and inbound lead follow up to Partner. Our candidate should be able to understand the needs and requirements of the inbound prospective end customer (or partner) and utilize that information to smoothly transition the prospect to a field-based channel partner rep.

Success in this role will require:

• Ability to multitask and prioritize tasks
• Excellent written, verbal and listening skills
• The ability to be focused and flexible in a changing environment
• A strong work ethic
• Ability to sometimes work off hours as this is a national support position.
• Excellent relationship management skills

Responsibilities:

• Respond to inbound calls and requests from partner, and their customers
• Prepare assessments, presentations, proposals, quotes and process orders for the Partner
• Maintain partners named account list in coordination with Regional Director of Sales
• Ensure opportunities are progressing through the purchasing process through continuous follow-up
• Outreach to partners sales people to grow the account via new bookings for Bigbelly product
• Some direct outreach to partner named account municipalities and colleges/universities (ie “end-user”) within a regional geographic
• Launch and train new territories/sales teams of Partner as needed

Qualifications:

• 5-10 years in a business to business sales environment
• Sales or customer service experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office products
• Strong attention to detail and follow through
• Ability to work independently and collaborate in a team setting
• Self-motivated
• Critical thinking and problem-solving skills
• Knowledge of Salesforce.com or other CRM tools
• Required travel estimated at 25%

Location:

This position is located at Bigbelly HQ in Needham, MA

Employee Benefits

• Challenging Careers: Work with industry-leading technology, alongside the smartest people, for some of the largest cities in the world.
• Great Work Environment: Open office space, dynamic culture, paid vacation & company holidays.
• Hybrid Work Schedule: Opportunity to work from home partially during the workweek.
• Compensation & Benefits: Competitive compensation. Health, Dental, Vision, Disability, Life insurance coverage, plus 401(k) with company match.
• Opportunity to Give Back: Two paid volunteer days per year to spend out in the community with your organization of choice.