Job description

Nuvera Communications is a leading Minnesota broadband provider headquartered in New Ulm, MN. Nuvera’s state-of-the-art fiber network provides reliable and affordable residential internet service through both fiber-to-the neighborhoods and newly expanding Gig-speed fiber-to-the-home services. Nuvera also provides business services including fiber internet, voice, hosting, and managed services. Nuvera has customer solution centers in the Minnesota communities of New Ulm, Glencoe, Goodhue, Hutchinson, Litchfield, Redwood Falls, Prior Lake, Sleepy Eye, and Springfield as well as Aurelia Iowa.

A NOC Technician is responsible for monitoring and servicing the network, servers, and any telecommunications equipment in the data center. Provisioning services and troubleshooting customer issues.

Position Hours: Evening Shift 12:00 pm to 9:00 pm

The position will include:

• Monitor network devices, interfaces, and applications
• Create and track incident tickets, change requests, work orders, service requests, and assignments
• Isolate and correlate customer issues
• Issue initial outage notification events communications as directed and manage the events
• Manage the communication process between internal and customer-facing employees
• Provision CO related services
• Troubleshoot CO-related issues
• Provide assistance and a high level of support to internal teams

The following skills and experience are preferred:

• 2-year degree (computer related)
• 4-year technical experience
• Technical certifications desirable

Employee Benefits:

• Medical and NICE Healthcare, Dental, Vision, and Cancer Insurance Options
• 401(K) Match
• Paid Time Off (PTO)
• Educational and Training Assistance
• Incentive Plan
• Discount on Products and Services
• And Much More!!

To apply by April 28, 2023, please visit our website: nuvera.net/about-us/careers/

Nuvera is an EOE.

Job Type: Full-time

Schedule:

• Evening shift
• Monday to Friday

Work Location: In person

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