Job description

Basic Job Purpose: Check-in and check-out guests, respond to guest inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction and service. Run the night audit to close the business day and maintain records for the hotel.

Essential Duties:- Run the night audit reports.- Handle incoming phone calls for a hotel, including making/canceling reservations, transferring calls, etc. Use the required reservation-script when making reservations over the phone.- Handle guest registration and room assignments, accommodating special requests whenever possible.- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.- Resolve customer complaints, assist guests in all inquiries in connection with the hotel services, in-house events, directions, local attractions, etc.- Treat all guests in a professional and courteous manner.- Complete shift checklist for each shift worked.- Coordinate with direct supervisor on special projects or tasks before leaving for the day.- Maintain a clean, warm, and inviting lobby and front desk reception area.- Must report to work in proper uniform, including approved name tag.

You should have a friendly helpful personality. Previous hotel experience is a plus, but not required.

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Benefits:

• 401(k)
• Employee discount
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

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