Job description

We are seeking to add a reliable, friendly, and dedicated Night Supervisor to our team. The right applicant will have prior experience in Hospitality and/or Customer Service, a personal commitment to excellent service, a high level of attention to detail and excellent computer skills. Reliability is extremely important. Must be able to work weekends and holidays.

This is an overnight shift, 11pm-7am. We are accepting both FT and PT candidates.

Daily duties include:

• Making and modifying room reservations using choiceADVANTAGE reservation system
• Checking guests in and out in a friendly and helpful manner
• Fielding and fulfilling guest requests
• Handling guest complaints while maintaining a pleasant and understanding disposition
• Answering phones and directing calls to the appropriate area in a friendly manner
• Relating a general knowledge of the history of the hotel to the guests
• Sharing a general knowledge of surrounding areas, as well as the local tourist establishments, attractions & restaurants
• Handling cash and credit cards
• Tidying up the lobby
• Running Night Audit function on choiceADVANTAGE and distributing daily reports to management and owners.
• Other duties as assigned

The ideal candidate must be able to:

• Provide excellent customer service
• Maintain a positive attitude
• Be organized with excellent follow through
• Communicate effectively and pleasantly
• Work well in a fast paced environment
• Be punctual and dependable
• Work proficiently in several different computer programs including the choiceADVANTAGE reservation system, Gmail, Google office suite, and other online databases.
• Speak fluent English
• Lift items up to 50 lbs
• Assist guests with luggage
• Work standing for the majority of an 8-hour shift
• Maintain a cash drawer and accurately count back change to guests
• Work well with others professionally and courteously

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Holidays
• Night shift

COVID-19 considerations:
We have a 15-page health and safety plan following state and county health guidelines. Hand sanitizing stations, gloves, Plexiglas barriers and social distancing are all in place.

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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