Job description

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy .

Job Summary

• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

• Follow all cash handling and credit policies.

• Be aware of all rates, packages and special promotions as listed in the Red Book.

• Be familiar with all in-house groups.

• Be familiar with hospitality terminology.

• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Balance and prepare individual paperwork for closing of shift according to hotel standards.

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Rocky Hill, CT 06067: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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