• Rates starting up to $16 per hour.

Wingate by Wyndham Angola is currently looking for a Hotel Night Auditor to join our team. A Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel during the overnight shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

Responsibilities:

• Collect and record all reports relating to total hotel sales for the day.
• Post, audit, and print accounts receivable receipts for approval.
• Communicate to General Manager on any guests at risk or positive feedback.
• Greet all guests with a friendly welcome and a smile. Respond promptly to guest questions complaints and requests.
• Maintain a clean, pleasant and professional image to the guest and wear the proper uniform at all times. Keep working area clean and organized.
• Supply information about the hotel’s services, the community, points of interest, accurate travel directions, etc.
• Clean lobby area to maintain a clean, neat, and professional atmosphere.
• Answer the phone within 3 rings and direct calls professionally and courteously. Take accurate messages and deliver them promptly.
• Complete guest check-ins and check-outs according to standards of service, adhering to the 30-second standard.
• Sell rooms as needed and make reservations when requested, using knowledge of room rates and selling restrictions and strategies.
• In sold out situations, make preparations to find accommodations for “walked” guests.
• Stock and replenish the Market/Pavilion, ensuring a neat appearance.
• Complete all duties as specified on shift checklist. Print reports as assigned.
• Knowledge of all emergency procedures and PMS systems.
• Review all daily events to assist incoming guests with the location of their functions.
• Communicate all guests at risk with supervisor and or manager on duty.
• Communicate with other hotel departments regarding guest service requests or complaints.
• Responsible for the shift cash drawer and balance to report at the end of each shift.
• Provide assistance to other team members to contribute to the smooth operation of the department and the hotel.
• Create a comfortable guest experience by immediately taking care of requests including but not limited to beverage service, baggage handling, extra amenities, rollaway, cribs, and anything else requested by the guest.
• Perform all duties as required and other tasks as assigned while following good housekeeping habits and safe work practices.

Qualifications:

• High School Diploma or Equivalent.
• Highly organized, have strong oral and written communication skills
• Ability to work autonomously and sell effectively
• Outstanding people skills
• Attention to detail
• Ability to maintain a professional appearance and interact positively with hotel guests.
• Self-motivated. Ability to work without constant supervision.

Wingate by Wyndham Angola was voted #1 hotel in Steuben County by Readers Choice Award in 2022! Paid training and Wyndham travel benefits available for team members!

Equal Opportunity Employer

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