Do you want to make a difference in the lives of children?

We are looking for the brightest and the best to join our team!

Are you under challenged in your current position? Are you looking for a career in a high paced complex clinical environment?

Three major benefits offered by Cure 4 The Kids Foundation

• 40-hour work week, no nights or weekends
• One of the most competitive compensation and comprehensive benefit packages in the field of healthcare
• A state-of-the-art clinical and administrative environment located at 215 and Town Center, Summerlin on the Roseman University Campus

Cure 4 The Kids Foundation was voted #10 on the list of the Best Non-Profits to Work For in the U.S.

WHAT IT TAKES TO BE PART OF OUR TEAM

Are you an exceptional New Patient Coordinator who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?

This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the patient care and experience for our area's children.

POSITION DESCRIPTION

The primary objective of this position is to create the ultimate “New Patient” experience; one that is unforgettable to our patients and their parents. This is to be accomplished through specific activities that build a strong relationship of trust with our patients and their families from their very first contact with our facility. The New Patient Coordinator position is responsible for reducing patients/parents initial stress associated with a referral to our facility and providing a smooth efficient first encounter in person or by phone.

This position is responsible for assisting all new patients and their families at Cure 4 The Kids Foundation with services including: gathering new referral information, verification of benefits and eligibility, registering and scheduling patients and providing orientation to the center, as well as offering above and beyond customer service to ensure a positive patient experience.

This position supports the business office and clinic team by working in partnership to ensure the best possible client/patient experience by meticulously addressing every detail of the first patient visit. Exceptional customer service to both external and internal customers is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

New patient coordinator duties may include, but are not limited to the following:

a) Organizing all incoming new referrals and triage the need for urgent and/or STAT referrals by maintaining the approved scheduling template in AllScripts. Referrals are received via fax, electronically, or phone call to 702-732-3330. “New Patient” fax queue must be maintained at all times.
b) Responsible for promptly answering the “new patient phone line” and returning all messages left on the “new patient phone line” immediately to rapidly guide referring offices as well as parents through the referral process.
c) Responsible for retrieving required medical records such as demographics, notes, labs, scans, and pathology from the referring physician’s office; gathering the patients’ insurance and/or authorization for the appointment, per protocol. Must have authorization to request medical records from outside providers.
d) Distribute all new patient paperwork to the patients/parents by mail or provide instruction on the website forms section (if applicable) within a 24-hour period.
e) Submit referrals to Medical Director or designee for review and keep an ongoing list of patients’ medical records that have been sent for review.
f) Monitor and maintain the @yourservice and Par8o provider portal for incoming referrals and authorizations.
g) Manage the discharge list for new patients; collect clinical notes, insurance information, and authorization if required.
h) Ensure insurance eligibility and medical benefits information if on file and obtain authorization for the appointment when required; assist eligibility team if unavailable.
i) Alert Patient Advocate if the patient is uninsured.
j) Answer all new patient/parent/guardian questions during the intake interview. Provide map and/or directions to our facility, contact information, and what to expect during their first visit.
k) Scheduling appointments.
l) Follow up with referring physicians and keep them informed as to the status of their referral if unable to schedule.
m) Responsible for accurately scanning all received records into AllScripts EHR/PM.
n) Other duties as required to ensure that the new patient and incoming referral process runs efficiently.

Physical and Sensory Requirements (with or without the Aid of Mechanical Devices): Walking, reaching, bending, lifting, grasping, pushing, pulling, fine hand coordination; ability to read and write; ability to understand and follow written and oral instruction and directions; ability to communicate with physicians/providers, families, personnel, and consultants; and must have the ability to remain calm under emergency and stressful situations and when handling multiple tasks.

EDUCATION and/or EXPERIENCE: High school diploma is required. Experience in the pediatric hematology/oncology field or other equivalent healthcare environment is required, including: scheduling in an EHR, eligibility of benefits and an understanding of the authorization process is required. Two (2) years of experience in a pediatric specialty medical practice is preferred.

LANGUAGE SKILLS: Bilingual; Spanish speaking preferred, but not required.

HEALTH REQUIREMENT: Cure 4 The Kids Foundation complies with the Medicare and Medicaid mandatory Covid vaccination requirements. Must be fully vaccinated.

CURE 4 THE KIDS FOUNDATION PARTICIPATES IN E-VERIFICATION.