The Motor Vehicle Business Manager has general responsibility and accountability for all production and performance of their Motor Vehicle Office.

Duties

The following duty statements are illustrative of the essential functions of the job and do not include other non essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.

• Manages, directs, and oversees the ongoing operation of their Motor Vehicle office, including setting standard expectations for work production, customer service expectations, and implementation of projects/processes.
• Administers the Division’s personnel procedures to ensure compliance with Department and County policies and guidelines.
• Initiates and oversees hiring process, interviews candidates, and recommends individuals for hire, promotion and/or transfer, to Director. May make these decisions independently as delegated.
• Reviews and issues formal performance evaluations, recommends and implements appropriate levels of discipline and conducts coaching and corrective actions.
• Creates an engaging, supportive, and productive work environment by providing honest feedback, conducting crucial conversations, resolving employee relation issues, and conducting consistent individual and/or group staff meetings to enhance knowledge and performance of staff.
• Verifies and approves timesheets submitted by employees for payroll and reviews and approves leave requests from direct reports.
• Delegates day to day program and personnel management to Supervisors, such as program guidance, scheduling, leave approvals, work audits, mid-complexity problem resolution, and routine paperwork/reporting responsibilities.
• Serves as an escalation point and is ultimately accountable for all office monetary deposits; may research transactions to determine reasons for variances; documents findings and communicates this information Director and Supervisor (where appropriate).
• Initiates, leads, and coordinates office-wide organizational development initiatives and identifies, reviews and implements business efficiencies and policy/procedural improvements.
• Ensures program compliance to all applicable regulations, laws, legislation, and overseeing governmental bodies.
• Collaborates with Director on analysis of the effectiveness of current policies and procedures; develops and implements new or different policies and procedures that relate to motor vehicle programs as a whole.
• Collects data, generates reports and provides presentations to the internal and external stakeholder such as court service agencies, internal departments/offices, external county partners, vendors, and community organizations.
• Establishes metrics, tracking and reporting on daily, weekly and monthly basis. Provides comprehensive reports to Director on the office performance monthly.

SKILLS AND ABILITIES:

• Leadership, planning, organizing and supervisory skills.
• Comprehensive knowledge and understanding for the collection of ownership tax, license fees, sales tax and acting as an agent for the State of Colorado. Ability to verify legal documents, titles and /or registrations for compliance of State laws, rules and regulations.
• Knowledge of State statutes, rules, regulations, County and State procedures, policies and forms applicable to the operations of the Motor Vehicle Department in order to direct and guide staff.
• Ability to utilize the MV and Recording/Elections computerized systems, and Microsoft programs such as Word, Excel, Outlook.
• Communication skills both oral and written which enable courteous and diplomatic interactions with the public, vendors, staff and other County divisions.
• Possess considerable creative thinking and problem-solving skills.
• Provide excellent customer service and accurate information in a demanding, high stress environment.
• Supervisory skills including team building, training and work assignment.
• Ability to exercise a high degree of interpersonal skills to influence persons at all levels.
• Ability to grasp complex and widely varied issues quickly, develop plans to implement actions to management and staff. Ability to make effective decisions autonomously.
• Ability to work with internal and external customers in a professional and tactful manner to resolve issues or concerns.

Behavioral Competencies (these are required for all positions at ACG):
Service First
Excellent Quality
Responsive Government
Visionary Thinking
Innovation
Caring Leadership
Effective Communication
Fiscal Responsibility
Integrity
Respect for Others
Safety
Teamwork

Requirements

Education and Experience:

• High School diploma or GED.
• 3+ years of supervisory/management experience; to include all of the following:
  • Responsibility for the work product of others.
  • Serving as an escalation point of contact.
  • Training/Coaching and developing staff.
  • Performance Management.
  • Customer facing role directly interacting with customers in-person.
• 2+ years in Lead role involving cash-handling and money management, to include some or all of the following:
  • Quality-control of other staff’s money.
  • Key-carrying/access to a safe or other money repository.
  • Responsibility for reporting business balances.
  • Researching and accounting for variances.
• 1+ years leading a team on business projects involving internal and/or external stakeholders.

Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Experience/Education:

• Bachelor’s in public/business administration, business management, or a related field.
• 2+ years presenting/explaining internal and/or government processes to internal/external stakeholders.
• 1+ years of second-level supervision, including the management of multiple groups or teams that function within a larger organization.
• 2+ years leading a team or teams on business projects involving internal and/or external stakeholders.
• Successfully meet proficiency standards of MV III or 3+ years external motor vehicle experience.

Supplemental Information

PRE-EMPLOYMENT ADDITIONAL REQUIREMENTS:

• Must successfully complete a pre-employment background and motor vehicle record (MVR) check.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work related equipment.

Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.

BENEFITS:As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:

• Medical, Dental, and Vision Insurance
• Life and Supplemental Life Insurance
• Short and Long Term Disability
• Mandatory Pension Plan
• Deferred Compensation Plan
• Pre-paid Legal Services
• Vacation and Sick Leaves
• Holiday pay
• Training and Educational Reimbursement Opportunities