Military Benefits Specialist (Call Center- REMOTE)

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer in Wisconsin. Our services offer health insurance plans for individuals, families, seniors, and group plans for small to large businesses. We process claims and provide customer service support for beneficiaries of the Medicare program and manage benefits for millions of active duty and retired military personnel across the U.S. and abroad. In 2021, WPS Health Solutions celebrated 75 years of making health insurance easier for those we serve. Proud to be military and veteran ready.

Our Culture

WPS’ Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. Our Diversity, Equity, and Inclusion team helps us accomplish this by creating an inclusive, empowering employee experience, focusing on People, Work, and Conditions. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are guided by our Purpose: Together, making health care easier for the people we serve.

Awards: Most Recently, WPS Health Solutions was recognized for several awards including:

• Top Workplaces USA
• Madison, Wisconsin’s Top Workplaces
• Top Workplace national cultural excellence awards for Remote Work and Work-Life Flexibility
• Achievers 50 Most Engaged Workplaces® with the further honor of Achievers “Elite 8” winner in the category of Culture Alignment

Benefits

• Remote Work
• Computer equipment necessary to perform in this role provided
• Monthly internet/phone reimbursement
• Performance bonus and/or merit increase opportunities
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
• Competitive paid time off
• Health, dental insurance, Teladoc starts DAY 1
  Review additional benefits here

Role Snapshot

We are seeking a talented Military Benefits Specialist to join our team! The successful candidate will play a critical role in providing phone support to military members, retirees, and dependents eligible for both TRICARE and Medicare benefits. In addition, this role is responsible for assisting with claims and billing inquiries from hospitals and clinics.

In this REMOTE role all necessary EQUIPMENT will be PROVIDED.

A Day in the Life of a Military Benefits Specialist:

• Respond to an average of 80 or more inbound phone calls per day from retired military beneficiaries and medical providers.
• Receive calls from retired military beneficiaries regarding their claim questions and status. You will use our various systems to find the sometimes-complex information and be expected to patiently explain it in a way that is easy-to-understand.
• Quickly and efficiently respond to billing agents in hospitals and clinics regarding claim payment statuses, billing inquiries, and correcting billing errors as needed.
• Maintain a high level of accuracy in handling confidential information and records.
• Provide exceptional customer service to ensure a positive experience for each caller.

How do I know this opportunity is right for me? If you:

• Have strong communication and interpersonal skills, including the ability to effectively explain complex information.
• Have exceptional customer service skills and the ability to handle difficult situations with empathy and patience.
• Can multitask, prioritize, and manage time effectively in a fast-paced environment.
• Can maintain a high level of accuracy and attention to detail.
• Have proficient computer skills and willingness to learn new systems and processes.

What will I gain from this role?

• We offer a dynamic and challenging work environment, competitive salary and benefits package, and opportunities for growth and advancement. Don't miss this chance to make a positive impact on the lives of retired military beneficiaries and join our team as a Military Benefits Specialist!

Minimum Qualifications

• U.S. citizenship is required for this position due to Department of Defense restrictions
• High School diploma or equivalent
• 1 or more years of Customer service experience working with health insurance, medical claims and/or in a call center environment

Preferred Qualifications

• 2 or more years of experience in customer service in a health insurance and / or call center environment
• Ability to learn medical and insurance terminology
• Proficient in Microsoft Office products
• Be comfortable navigating dual monitor screens and between multiple programs at once
• Strong skillsets in multi-tasking, research, and problem-solving

Additional Information

• Start Date: Monday, June 5th, 2023
• Pay: $18.00 an hour
• Shift differentials available for late and overnight shifts
• Location: Work from home 100% remote, including training.
  • For remote position, employee is required to meet remote worker requirements, including a designated workstation, a wired (Ethernet) connection to the network, and a minimum of 10Mbps downstream connection with at least 1Mbps upstream (can be checked at https://speedtest.net)
  • To help strengthen communication, provide a sense of community, and improve the overall remote work experience, the assigned office community based on the position’s division is: Hampton, VA

Next steps

After submitting your application, we will send you an online assessment. We recommend you try and complete it within two business days. You must complete and obtain a passing score on the assessment to be considered for the position.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)