Membership Services Specialist - Customer Service - hybrid
Full Time
White Bear Lake, MN 55110
Posted
Job description
P
HEASANTS
F
OREVER AND
Q
UAIL
F
OREVER
The Habitat Organization
JOB DESCRIPTION
Membership Services
Specialist – Customer Service
Application Deadline : April 28, 2023
Anticipated Start Date: May 30, 2023
Location
: Hybrid combination of office and remote – Twin Cities, MN
Overview : This position will provide a critical support role for the organization’s membership, customer service and chapter relations efforts. It will focus primarily on inbound and outbound service to various stakeholders, along with supporting a variety of administrative and operational functions. It will focus on strengthening relationships, supporting programs and providing excellent customer support to our more than 400,000 members, supporters and partners.
Primary Responsibilities :
- Serve as the primary point of contact for all inbound customer service from members, supporters, partners, chapter volunteers and field team members.
- Listen, comprehend, document, investigate, problem solve, verify, resolve, and respond to calls, emails, letters, and inquiries related to a variety of customer support related issues
- Work cross-functionally with Pheasants Forever and Quail Forever’s team members to successfully administer and support membership, annual giving and major gift fundraising strategies
- Provide event processing support related to chapter and corporate events, as well as assist with outbound report generation and internal coordination with various team members, as appropriate
- Develop and maintain strong relationships with volunteers, supporters, members, partners, and team members to facilitate a positive experience and exemplary customer service
- Coordinate subscription management services for auto-pay and annual giving programs, including plan administration and internal reporting
- Support the processing and administration of membership and annual giving campaigns, as needed, through our MS Dynamics 365 solution
- Assist Database Manager & Membership Services Coordinator with various tasks and projects to help ensure data integrity and system accuracy
- Other membership and donor service duties and projects as assigned
Requested Knowledge, Skills and Abilities
:
- Associate or Bachelor’s degree or 5+ years of related professional experience
- 2-5 years of previous customer service-related experience
- 1-3 years’ experience working in Microsoft Dynamics 365, Salesforce, or another Customer Relationship Management (CRM) system preferred
- Excellent verbal and written communication skills
- Ability to work independently as well as in a dynamic team environment
- Strong organizational skills and attention to detail
- Ability to provide exemplary customer service to members, supporters, partners and team members within the organization
- Promotes equitable, positive, and respectful work environment among team members and external stakeholders
- Ability to make decisions, multi-task, prioritize, and problem solve with resolution skills, close attention to detail as well has a high level of accuracy
- Creative vision and strategic thinking skills
- Proficiency with the Microsoft Office suite
- Industry knowledge and experience is preferred but not required
Salary
: Commensurate with qualifications and experience + Benefits
To Apply : Please combine your cover letter, resume and three (3) references into a single Word document or PDF file before clicking the blue 'APPLY' button and then uploading to the "Resume" area of your application. For a current list of job openings, please see our recruitment website at www.pheasantsforever.org/jobs . If you have additional questions, please contact Brian Essling, Director of Membership Services, at (651) 209-4935.
Pheasants Forever, Inc and Quail Forever is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or any other category that may be protected by law.
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