Responsibilities

• Customer Service
  
  • Properly provide customer service during phone calls, team interaction and patient/family interaction.
  • Communicate effectively with all patient populations to gather best possible medication histories.
  • Communicate effectively with pharmacists, nurses, family members and others outside the hospital to gather further medication history information.
  • Demonstrate professionalism and excellent interpersonal skills.
  • Make rounds in the Emergency Department on the nursing staff, physician staff and patients.
• Medication Reconciliation
  
  • Obtains and clarifies patient?s home medication list by utilizing drug information resources, contacting community pharmacies, contacting physician office for prescription clarification, interviewing patient/family and reviewing prescription bottles brought to the Emergency Department by the patient to ensure proper identification of doses and drugs including prescription medications, over the counter drugs and herbals/supplements.
  • Interacts with and provides medication history and other related patient information to nurses, physicians, pharmacists and other medical professionals as appropriate.

• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.
  

Qualifications