Job description

Schedules Available:

• Monday-Friday 10:00am-6:30pm

We’re looking for a Medical Operations Manager who is excited to join our passionate, authentic and courageous team. We’re uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at Landmark Recovery is to make a promise to help our patients achieve their wildest dreams. Our mission is to unlock human potential and save a million lives over the next hundred years.

Landmark Recovery operates Residential Treatment Programs for individuals with Substance Abuse Disorder. We seek not merely to restore sobriety, but to transform our patients’ worlds from a state of everlasting darkness to vibrant technicolor. We believe that treatment is local, individualized, holistic and relational. We’re currently in several states and are rapidly growing nationally. Learn more at https://landmarkrecovery.com/.

We’re always looking for people that raise the bar. Learn more about the bar here…

https://landmarkrecovery.com/wp-content/uploads/2023/03/2023.03.14-The-Bar-.pdf

Responsibilities

You need an active LPN for this role.

The Medical Operations Manager is responsible for supervision of Medical Assistants in all facilities in their assigned region. This position includes supervision of cost management, staff development, implementation of strategic initiatives, and adherence to policy and procedure.

• Ensures that service standards are met or exceeded by utilizing patient satisfaction, best practices, and market information to improve patient service and satisfaction.
• Ensures each Medical Assistant is completing all necessary pre-assessment tasks (documentation, consents, vitals, UDS, breathalyzer) prior to joining telehealth appointment.
• Provides training and plans daily work schedules for all Medical Assistants.
• Assists with overseeing treatment provided by Medical Assistant staff, and able to provide direct nursing care as necessary.
• Monitors scheduling, documentation, communication, and productivity for all Medical Assistants.
• Understanding of basic budgeting and financial reporting.
• Ensures intake rooms are supplied and maintained.
• Hosts monthly staff meetings.
• Ensures all scheduled shifts are covered.
• Tracks Patient Engagement, providing feedback and guidance.
• Collaborates with other departments and professionals to streamline operations.
• Verifies Medical Assistants are providing a warm, safe, and comfortable environment for the patients.
• Completes performance reviews and disciplinary action as needed for the Medical Assistant team.
• Conducts competency checks for Medical Assistants and Floor Nurses as a backfill.
• Daily audit of rounding & intake room supplies to ensure they are organized and up to standards for facility.
• Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
• Inspects, enforces, and ensures that medical operations related policies and procedures are implemented and adhered to, expecting the highest in compliance and patient care standards as established and required of Landmark Recovery.
• Responsible to the training, growth, and improvement of all Medical Assistant staff.
• Provide direct nursing care as necessary.
• Completes all other duties as assigned.

Qualifications

• Excellent verbal and written communication
• 2+ years prior experience working with Substance Abuse populations
• 2+ years of experience in a leadership position
• Previous experience in chemical dependency treatment preferred
• Personal passion or interest in substance abuse issues strongly preferred
• Commitment to drug-free lifestyle and responsible alcohol use is essential
• Authorization to work in the US is required
• Active Practical Nursing License in all facility states they will operate in
• Cardiopulmonary Resuscitation (CPR) Certification
• CPI Certification (strongly preferred)
• First Aid Certification

To apply, please include the following information:

1) A passionate and honest cover letter that includes why you are interested in this position and our mission, what you feel is special about yourself, why you are the right person for this job and our organization, a description of your most relevant experiences and salary expectations

2) A current resume

3) Links to your social media profiles, such as LinkedIn, if you have them

At Landmark Recovery, we believe diversity is a strength. We seek talented, qualified employees regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. We are proud to be an Equal Employment Opportunity Employer.

We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us at Landmark Recovery.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Euclid, OH: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• In 3-4 sentences please explain why you would like to work for Landmark Recovery.

Experience:

• Management: 2 years (Required)
• supervising medical assistants: 1 year (Required)

Work Location: In person

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