Job description

Empowered Arthritis and Rheumatology Center PLLC

300 Ashville Ave, Suite 301

Cary, NC, 27518

Position Overview for Medical Office Receptionist:

We are looking for a compassionate and highly motivated receptionist to join our team at Empowered Arthritis and Rheumatology Center (EARC). You will be the face of our practice, warmly welcoming the patients to our new and growing practice. In addition, you have a very important role in collecting insurance information from each patient, which is critical for the operation of the practice. This position will support our rheumatology practice through various duties in the front office. You will be accountable for prioritizing your duties and ensuring patients are well taken care of.

Job details:

Full time

Hours: Monday – Friday, 8:00 AM to 5:00 PM (total 32 hours work week), no weekend required, no on call

Location: 300 Ashville Ave, Suite 301, Cary, NC, 27518

Parking: On-site available, free

The receptionist at Empowered Arthritis and Rheumatology Center (EARC) is a full-time position. We can offer flexibility regarding earlier or later schedules for the right candidate. The final salary is based on experience and education and will be negotiated throughout the interview process. As a valued team member, you will receive competitive benefit options.

Responsibilities

• Promptly and warmly greet patients as welcomed guests to our office, following office guidelines for efficient check in.
• Verify and accurately document patients’ demographics and insurance information at every visit.
• Tactfully and effectively discuss finances, insurance benefit information and financial options with patients.
• Tactfully collect co-pays from patients on the day of the visit, providing a receipt.
• Communicate clearly and tactfully with patients.
• Respond promptly to inquiries and requests from patients, staff, doctor and referring offices.
• Answer the phone promptly, using a warm and friendly voice, identifying the office, and self.
• Accurately complete telephone messages and directs them to the proper staff member.
• Schedule office appointments to ensure smooth patient flow and care.
• Accurately and efficiently enter all data into the computer.
• Accurately maintain patient appointment schedules.
• Monitors no-shows, cancellations and follow up appointments.
• Maintains a clean and uncluttered appearance of the reception and front desk area.
• Promotes team concept by interacting with staff members using listening skills, respect, nonjudgmental attitude and problem-solving techniques.
• Performs other related duties as assigned or requested by doctor or office manager.

Knowledge, Skills and qualifications:

• Excellent interpersonal and customer service skills and passion for working with patients with chronic conditions.
• Willing to provide compassionate and professional care to our patients.
• Must be in good physical condition able to withstand the stress and demands of an active position.
• Manual dexterity, good eye-hand coordination, adequate vision and hearing needed in daily work.
• Ability to work with interruptions and to manage multiple priorities
• A minimum of one year of experience in an outpatient practice is required; experience working in a rheumatology practice is preferred but not required.
• Must be able to speak, read, write and understand English proficiently
• Ability to multi-task and perform responsibilities such as simple bookkeeping, medical records, and medical abbreviations
• Team player.
• Experience utilizing in-office software.
• Mid-level competency in computer skills and experience with MS Word, Excel, and Outlook required
• Ability to work with interruptions and to manage multiple priorities
• Knowledge of organization filing procedures and systems
• Ability to answer multiple phone lines
• Ability to communicate effectively with patients who have special needs

Physical Demands for the Job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

About Empowered Arthritis and Rheumatology Center PLLC:

Empowered Arthritis and Rheumatology Center (EARC) is a medical practice established to meet the growing demand for high-quality rheumatology care for patients with various forms of arthritis and auto-immune disease in the Triangle area. Our mission is to provide compassionate, timely, and convenient care to patients with arthritis and auto-immune diseases in Wake and surrounding counties. We strive to improve access to timely, high-quality, and compassionate care for patients with arthritis and various auto-immune diseases in Wake and surrounding counties.

We provide rheumatology consultation services, in-office biologic infusion services, in-office laboratory services, patient counseling and education. What sets us apart from other medical practices is that we have passionate, caring, and highly experienced physician owners; we believe in complete transparency, flexibility, and integrity in the operations of the practice; and we have developed a practice culture that maintains a stress-free, flexible, and rewarding working environment for our staff. We are proud to say, "We care for our patients, and we care for our staff so that they can take care of our patients." You can learn more about our practice at www.empoweredarthritis.com.

If you are an interested candidate and have all the required qualifications and skills, please send us your CV and a cover letter. For further questions please call the office at 984-345-2262.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Health insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Rheumatology

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

COVID-19 considerations:
We are currently following CDC guidelines.

Ability to commute/relocate:

• Cary, NC 27518: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Medical receptionist: 1 year (Required)

Work Location: In person

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