Job description
Are you ready for the next step in your career with syncreon? Our Gallatin, TN team is growing, and with that growth comes an exciting opportunity for someone looking to broaden their professional horizons by taking on new, and exciting challenges as our next L1: Material Handler!
If you are a results-oriented, team-player with a track record for providing top-tier customer service and possessing a "can-do" attitude and you find yourself excited for the possibility of expanding your role within the Company at this time - then we want to hear from you and how you might contribute to the further growth of the team within this role!
About the Role
How you will contribute
- Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
- Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
- Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
- Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
- Ability to communicate both internally and externally with the customers and stakeholders.
- Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
- Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
- Other duties as assigned.
Your Key Qualifications
- Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.
- Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis.
- Ability to adapt and work in an ever changing, stress induced changing environment.
- Ability to multitask effectively
About the Role
How you will contribute
- Work is performed in a traditional warehousing type environment and picking parts according to customer order and placing parts in work areas.
- Read customer orders, work orders, shipping orders, or documents to determine items to be moved, gathered, distributed and/or shipped.
- Moves items from bulk containers or racks, shelves, or in bins according to a predetermined sequence such as size, type, style, color, or product code.
- Assist in the counting and accurate tracking of materials or items received or distributed. May also assist with the physical counting of inventory.
Able to work required scheduled deemed necessary to meet the production goals and Key Performance Indicators of the site. Schedule may fluctuate based on the needs of the business.
- Other duties as assigned.
Your Key Qualifications
- High school diploma or GED
- Able to work with diverse group of people and be a team player.
- Flexible – able to work overtime or varying shifts as required to support the demands of the business.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. Both syncreon and Imperial are part of our family.
We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 97,657 from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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