Who are we?

At Four Oaks, we believe that every child needs the opportunity to succeed. It’s more than our mission – it’s the passion that permeates everything we do. Four Oaks has grown to become one of the state’s largest agencies devoted to child welfare, education, juvenile justice and behavioral health. We recognize that children and families come to us from a variety of circumstances, which makes it important for us to reach kids and families where they are right now. For that reason, we provide prevention, intervention and treatment programs and services.

Why Work here?

We are more than a team, we are family! Four Oaks understands the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member, you are eligible for:

• Medical, dental & vision insurance
• 401k Retirement plan
• Growth & Advancement opportunities
• Excellent paid leave time package
• 7 Paid holidays
• Flexible Work Schedule
• Business casual work environment
• Educational discounts
• Fitness Center Discounts

What you will do?

The Matching Manager is a member of the Recruitment & Retention Management Team, responsible for the timely processing of HHS and JCS placement match referrals, assuring the best Resource Family match within each match category timeframe. Specific responsibilities include:

• Assures an efficient and effective referral and matching process, including the referral form and a centralized to local team matching process.
• Develop, implement and maintain referral and matching policies and procedures which produce compliance to contractual standards.
• Works with quality and compliance to ensure that the database captures necessary information for an efficient and effective referral/matching process.
• Maintains a statewide database with current resource family and child placement information.
• Assures an adequate staffing pattern to meet contract guidelines within budgeted parameters.
• Develops a supervision model that effectively supervises Matching Specialists to assure fidelity to defined referral and matching policies and procedures, including specific staff expectations.
• Develop, implement and improve employee training for Match Specialists.
• Assure timely and effective connections between Match Specialists and all service supervisors.
• Track and monitor individual and collective Match Specialist performance.
• Track and oversee variance to Resource Family capacity when an exception is needed to make the best match, as outlined in RTSS policies and procedures.
• Define policies and procedures for troubleshooting potentially late/late matches.
• Work with Quality staff on improvements to referral and matching strategies.
• Periodically assess HHS, JCS and Resource Family satisfaction with matching, including families who were not recommended for a match during the quarter.
• Performs all other duties as assigned.

What you need:

You need a Bachelor’s degree in Human Services, Social Work or a related field with a minimum of 1 year supervisory experience. The position requires knowledge and experience in foster care and adoption.