In this role, you will provide front-line client services related to their purchases. This may include product questions, order status, payment issues, or shipping status. Lofta’s focus is providing the best client experience in the industry and this role is empowered to solve our client’s problems. While no product knowledge is required to start this position, you will be expected to learn about the product Lofta sells and provide support to clients who have purchased or may purchase.

Additional administrative responsibilities may be assigned as needed by the company.

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  Fun, energetic, enthusiastic, willing to work hard and long hours (we are a start-up), intelligent, organized and a visionary
• Critical strategic thinker...always
• Obsessed with culture, technology, trends, and their evolution
• Excited to share your portfolio of past work to show us how great you are
• Comfortable working under pressure within tight deadlines
• Passionate about excellence and constantly raising the bar
• Self-motivated, professional, detail-oriented, and possess excellent oral and written communication skills
• You take constructive criticism with ease and grace, embrace idea exchanges and have an open mind

• Customer service experience is a plus
• Ability to handle customer concerns, & de-escalate as needed
• Fun, energetic, enthusiastic, willing to work hard and long hours (we are a start-up), intelligent, organized
• Proficient computer (Apple preferred) and internet skills
• Quick thinker, fast learner, multi-tasker, organized, and ability to absorb technical information and use that in your job
• Comfortable working under pressure within tight deadlines
• You take constructive criticism with ease and grace, embrace idea exchanges and have an open mind
• Experience working in a similar role in the e-commerce space or healthcare
• Experience with durable medical equipment such as CPAP equipment is a plus but not required
• Ability to collaborate with team members and wear a lot of hats
• Experience in sales roles and managing a book of business is a plus
• Organized and focusedLofta offers competitive pay, comprehensive benefits, and schedule flexibility. We feature an employee-friendly work culture focusing on work life balance and career development opportunities.

• This position is located in San Diego and does not provide relocation.

• Competitive salary
• Ability to have early access to earned wages
• Medical, Dental and Vision
• Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
• Life, AD&D and Disability Insurance
• Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
• 401K Savings Plan (available immediately)
• Educational Assistance
• Employee Referral Reward Program
• Employee Discount Programs
• Company Paid Employee Assistance Plan (available immediately)
• We recognize our veterans by offering a company paid day off for Veterans Day
• Career Advancement/ Development Opportunities