Job description

Company Description: Prime Case LLC is a national full-service legal funding firm serving attorneys and clients. We understand our client’s situation and strive to tailor a financial solution that will meet our client’s specific needs. Litigation financing can reduce the financial stress and hardship that results from being in a lawsuit. Our service can empower people to “win the waiting game” and get the settlement they deserve.

This full-time permanent position will report to our Delray Beach, FL office. Candidate must currently reside in Florida and be within commuting distance of this location.

Responsibilities

• Receive and respond to client inquiries via telephone and email correspondence with the highest quality standards
• Resolve urgent, sensitive, and confidential issues with discretion and integrity
• Provides excellent customer service support for all emails, high volume inbound/outbound calls, or other forms of communication and displays a high level of professionalism at all times
• Responsible for creating and administering applications within our database management system promptly within established timeframes, procedures, and policies
• Process requests/submissions of confidential documents and generate quality assurance reports required for advance evaluation/approval
• Ensure the smooth and efficient flow of day-to-day operations and provide department coverage when necessary
• Ability to effectively present information and provide appropriate updates daily
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work in a fast-paced work environment
• Ability to understand and carry out general instructions in standard situations
• Typing, proofreading, and editing documents; filing, faxing, copying, handling incoming mail, and other office duties
• Provide a positive, warm, and welcoming presence to all visitors and clients
• Assist with special projects on an as-needed basis

Required Skills

• Associate degree in marketing, Business, Criminal Justice, or similar OR minimum of 2 years of high volume call center experience.
• Bilingual in Spanish is required.
• 1-2 years of working experience in a high-volume Call Center is required.
• Familiarity with litigation, specialty finance, legal procedures and protocols, and the court system.
• Expert knowledge of Microsoft applications (including Outlook, Word, and Excel) and Adobe
• Strong attention to detail and the ability to take initiative and ownership of work.
• Strong organizational, communication, and analytical skills.
• Self-starter, team player, able to maintain effective working relationships.

Physical Requirements

• The employee is regularly required to sit, talk or hear for long periods
• The employee is frequently required to stand, walk, use hands to finger, handle or feel; and reach with hands and arms
• Ability to lift ten or fewer pounds

Prime Case LLC is an Equal Opportunity Employer. Prime Case LLC does not discriminate against anyone based on gender, race, color, national origin, religion, disability, age, veteran status, gender identity, or sexual orientation.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Delray Beach, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Legal: 1 year (Required)
• Call center: 1 year (Required)

Language:

• Spanish Fluently (Required)

Work Location: In person

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