Job description

At Westminster, we pride ourselves on our four core values: Be Caring, Be Best in Class, Be Solution-Oriented, and Be Accountable. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the “4 Be’s”. Our team exemplifies what it means to live out these core values in our offices and at our communities day in and day out. Each new day is a learning experience at Westminster, whether it is the knowledge we bring, gain, or share during our journey together. Our team members are set up to aim beyond, achieve the utmost success, and for endless possibilities for growth. Come grow with us!

Summary: Responsible for the day-to-day leasing and marketing operations of an apartment community as assigned. Through leasing and marketing efforts maintain highest achievable occupancy consistently. Duties include: market research, showing apartments, achieving highest standards and scores from phone and site shops, guest card entry, strong closing techniques, fair housing compliance, reporting on property curb appeal and tracking all sale leads and advertisement.

How does Westminster supports their team members? Each eligible team member has the opportunity to:

• Live on-site and take advantage of our employee apartment discount
• Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment
• Receive $945 in contributions to the HSA medical plan for each employee who enrolls
• Obtain assistance for student loans as well as tuition reimbursement
• 401k Match-50% of the first 6%
• Short-Term and Long-Term Disability
• Paid Life Insurance
• Paid Time Off and more

ESSENTIAL DUTIES AND RESPONSIBILITIES: One must be able to perform the essential functions of the job; which include, but are not limited to the following (Other duties may be assigned to meet business needs):

• Determine leasing staff monthly leasing goals.
• Schedule leasing staff for 7-day work week.
• Review prospect recorded phone calls in order to determine whether fair housing and company procedures and standards are being met.
• Review and audit lead tracking system to determine leasing consultants closing ratio.
• Conduct weekly leasing staff meetings.
• Train and coach new and current leasing professionals.
• Inspect tour routes, models and show apartments daily to ensure cleanliness.
• Greet prospective residents; determine the needs and preferences of the prospect and professionally present specific apartments while providing information regarding features and benefits.
• Answer incoming calls in a cheerful and professional manner. Handle each call accordingly whether it is a prospect call or an irate resident that just moved in.
• Develop and maintain Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, and knowledge of community policies.
• Continue to hone professional sales and closing techniques.
• Accompany prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
• Demonstrate thorough knowledge and use of lead tracking system. Make follow-up calls to prospective Residents who did not fill out an application.
• Compile and update listings of available rental units.
• Process all applications in accordance with company policy and procedures, and notify prospect of results.
• Complete lease agreement and collect rental deposit. Be sure to print out hard copy for office files.
• Adhere to all fair housing laws.
• Understand credit reporting per Westminster Management specifications.
• Walk new resident through lease document at time of signing.
• Update availability list daily in Yardi and communicate which units are rented.

QUALIFICATIONS & REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate’s degree (A.A.) or equivalent from two-year College or technical school preferred; OR must have High School diploma or the equivalent.
• Must have previous management experience, managing a minimum of 2 staff members
• 5 year minimum experience working in property management environment, in sales, marketing, and customer service environment.
• Property management industry designations/certifications highly desired.

General Skills

• Must have the basic proficiency of reading and writing of the English language.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to generate routine reports and effectively communicate, verbally and in writing, with residents, customers, clients, contractors, employees and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to understand, follow and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work with little direction, maintaining confidentiality and professionalism.
• Ability to establish strong interpersonal relationships with team members.

Special Skills

• Detail oriented; Highly organized; Team player
• Superior verbal, written and presentation skills
• Ability to communicate company vision effectively and consistently
• Knowledge of Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook)
• Knowledge of Fair Housing laws and regulations
• Willingness and ability to learn additional software packages as they relate to the business

EQUAL OPPORTUNITY EMPLOYER & EQUAL HOUSING PROVIDER

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Property leasing: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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