Have you considered being a Lead Customer Service Representative? Now is your chance!

We need full-time Customer Service Representatives in Denver, Colorado to act as a liaison for our internal/ external customers, providers, and client. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

That is why our employees call this the “love-what-you-do” line of work!

Our Lead Customer Service Representatives enjoy:

• $18.29-18.79 /HR
• Paid Training Provided!
• Friendly Office Environment
• Vast Opportunities for Advancement
• No Working Nights

Our Lead Customer Service Representatives are responsible for:

• Monitor the floor
• Track errors of all staff
• Monitor daily calls for 3 days’ out
• Monitor queue/helping on queue if needed
• Distribute call back sheets / stay if needed
• Escalated calls
• Run reports
• Obtain and enter accurate customer information into the reservations system
• Complete customer reservations in a timely and courteous manner
• Provide customers with information on the services provided and direct them as needed
• Supervise staffing on weekends and evenings
• Schedule breaks and lunch accordingly without disabling the call center
• Provide support assistance to the Reservation Supervisor
• Control and issue certain disciplines when necessary
• New employee training and re-training of current employees
• Minimal errors
• On call (short notice)

To qualify as a Lead Customer Service Representative, you’ll need:

• High school diploma or GED equivalent
• Excellent verbal and interpersonal skills
• Excellent judgment and problem solving skills
• Supervisor experience strongly desired
• Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected words per minute
• Ability to sit or stand for extended periods of time
• Ability to multitask and work well under time restraints
• Ability to maintain employee confidentiality
• Ability to communicate clearly in the English language; foreign language proficiency beneficial
• Ability to use a standard business telephone system for communication
• Ability to read, understand, and follow written and verbal instructions

First for a Reason

Benefits

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others

First Transit carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY!

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.