Job description

We are looking for a Kennel Manager to serve as our clients’ first point of contact and manage all aspects of their accommodation. The Kennel Office Manager's responsibilities include registering guests, managing reservations and providing information about kennels, rates and amenities, as well as monitoring the daily operation of the kennel; ensuring that the dog's are being properly handled and cared for, managing the kennel staff and maintain contact with owner's during drop off/pick up. Customer service skills are key in this position. Ultimately, you will help create a pleasant and memorable visit for our clients.

Shift will primarily be Sunday-Wednesday 6:00 am - 6:30 pm with additional flexibility for short staffed coverage.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register clients collecting necessary information (like contact details and exact dates of their stay)
• Welcome clients upon their arrival and assign rooms
• Provide information about our boarding, available kennels, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our kennel staff to ensure all kennels are clean, tidy and fully-sanitized to accommodate clients’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Manage kennel staff and delegate daily tasks

Skills

• 2 years work experience as a desk associate / receptionist / data clerk or similar role
• 2 years customer service experience
• Excellent communication and organizational skills
• 2 years experience in management
• Detail oriented

Job Type: Full-time

Pay: From $13.00 per hour

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Bardstown, KY: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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