Job description
Responsibilities & Qualifications:
The IT Battle Captain works Major Incidents in coordination with the Government Service Owners to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Apply now to explore jobs with us!
The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.
WORK AUTHORIZATION/SECURITY CLEARANCE
OTHER DUTIES
EQUAL EMPLOYMENT OPPORTUNITY
RESPONSIBILITIES
- Coordinate across production and functional work centers in the delivery of the full span of IT services across the supported enclaves and geographic locations
- Provide a liaison between the 844CG work centers and supporting external service providers
- Identify opportunities to continuously improve service delivery and expand capabilities that enable additional missions for supported users
- Able to perform tasks within strict timelines with little or no oversight
- Excellent communication skills, written and verbal, to be able to effectively document solutions, obtain requirements from customers, and to brief 844CG government and program leadership
- Current capability to develop working relationships with Technology vendors and partners
- Advanced level understanding of relevant IT technologies, both user-facing and back-end infrastructure technologies
- Maintains situational awareness of all outages and incidents affecting IT enterprise managed assets
- Documents and submits to program leadership After-Action Reports (AARs), provides comments/findings/recommendations from major incidents/outages
- Maintains documentation on ongoing events; coordinates and drives response and troubleshooting across various enterprise teams and service owners
- Performs various related tasks as assigned
REQUIRED QUALIFICATIONS
-
Active US DoD SECRET security clearance
-
BS Degree in IT or related field (4 years equivalent experience accepted in lieu of degree)
-
5 years of related experience
-
Certifications: IAT II certification - Security+ CE or other 8570 Compliant Certification (ie: CISSP, CASP)
DESIRED QUALIFICATIONS
-
IT operations experience at the Enterprise level
-
Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP)
-
Knowledge of Air Force, Pentagon, and/or AFNCR Networks
-
Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB)
-
Experience using network monitoring tools such as Solarwinds, SCOM, and NetCool
We are seeking a Journeyman IT Battle Captain to support the Air Force Headquarters Air Force (HAF) and Air Force District Washington (AFDW) 844th Communications Group (844CG) in the day-to-day operation of the IT enterprise supporting 18,000 users and mission-critical systems in the National Capital Region (NCR). The IT enterprise spans both unclassified and classified enclaves across three primary bases – the Pentagon, Joint Base Andrews (JBA) and Joint Base Anacostia-Bolling (JBAB) – and numerous remote sites. The IT enterprise includes all typical services – end user workstations, mobile devices, email, applications, servers, storage, virtualization, databases, network, and security – including both organic and externally-supplied services from higher-level AF or DOD service providers.
The IT Battle Captain works Major Incidents in coordination with the Government Service Owners to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
Apply now to explore jobs with us!
The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
Additional Job Information:
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Andrews Air Force Base, MD
- Type of environment: Fast paced, deadline-oriented environment
- Noise level: Medium
- Work schedule: Regular shift is 1130 to 2000, Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
US Citizen
Active Secret Clearance
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.