Technology To Advance Social Impact That Leverages A Nonprofit :

IT Workforce Program Coordinator :

We are inviting you to be a part of our Tech Impact Team, a nonprofit, to bring your talents together with us to make the world a better place. :

• Position Location: Wilmington, DE or Philadelphia PA :
• Hybrid Position:
• - Tech Impact Headquarters - Philadelphia PA:
• - Take A Look At Who We Are - Check Out Our Website: :https://www.techimpact.org/:
• Contact Devie Smith, HR Talent Acquisition Manager. If You Have Questions :Devie@techimpact.org: 302-456 9329.:

Be a part of a fast-paced, growing team that provides a solid work-life balance that helps nonprofit clients with Managed IT Services & Consulting and operates award-winning IT training programs to help young adults launch their IT careers. We also provide workforce development intermediary services, including student recruitment, support, professional development, and internship/job/apprenticeship placement. With offices in Philadelphia, PA, Wilmington, DE, and Las Vegas, NV, Tech Impact has been delivering services since 2003 to thousands of national and international nonprofit organizations and has trained over 1000 students in our IT Works program.

Benefits of Working for Tech Impact :

• The organization shows how they care for its people by paying for 90% of medical, dental, and vision benefits and providing you with a credit card to pay deductibles and copays.:
• Paid Time Off - 15 days accrued the first year and 10 Paid Holidays.
• A supportive and compassionate environment that provides a work-life balance.
• A collaborative team passionate about the organization's mission and using technology to make the world a better place.

Essential Duties and Responsibilities :
Position Overview : :
The Program Coordinator’s :primary responsibilities are coordinating volunteer engagements and providing opportunities for our students to learn from and engage with technology, IT professionals, and other leaders in the community to support their growth in our workforce system and programs. The Program Coordinator will work to support our programs and students as they make meaningful career changes. :

Position Location : :
This position will share time in our Philadelphia, PA, and Wilmington, DE classrooms, with some local or regional travel as needed to support our programs and events. :

Position Description : :
A successful Program Coordinator coordinates volunteers, provides direction and support for all volunteer functions, as well as ensuring that programs have both the volunteer support and engagement needed to run effectively. The Programs Coordinator will build long-term relationships with our volunteers and partners, and act as a central point person to handle volunteer and program requests on an ongoing basis. The Program Coordinator is well-connected to ITWorks and CXWorks participants. This position will frequently interact with students, instructors, and staff across programs to support and connect students to resources. This position will also provide ongoing support monitoring in the areas of attendance and coursework. The Program Coordinator should be prepared to provide guidance and make appropriate referrals or connections to outside agencies for students and brokers’ support to eliminate access barriers.

`Volunteer Coordination : :

• Lead coordination of volunteers, volunteer logistics, and coordination across our East Coast workforce ITWorks and CXWorks Programs.
• Assist with the recruitment of volunteer partners, respond to volunteer interest, maintain relationships with, and identify appropriate volunteers and solicit needed volunteers for Lunch and Learns, mentoring, and Friday Sessions, and other volunteer engagement activities.
• Maintain regular contact with volunteers, acknowledging their contributions, and identifying ways to grow engagement.
• Bridge student and classroom program needs with volunteer and funder needs.

`General Organization and Programs Support : :

• Provide consultation, support, and wraparound resources to address the needs of students and make referrals to the appropriate resources, both internal and external.

• Schedule and deliver individual support meetings with each participant throughout the course delivery.
• Lead coordination of special events, graduations, and meetings.
• Maintain knowledge of and support staff regarding grant reporting and outcomes.
• Manage tracking and ordering of program and classroom supplies for both locations.
• Support course activity for IT Works and CXWorks as needed, such as regular appearances at orientation and course delivery for relationship development with the participants and instructors.
• Interface with and support the mentor/mentee relationship during program delivery.
• Ensure accurate and timely program data entry and reporting.

Preferred Skills and Experience :

• Excellent oral and written communication skills and interpersonal skills are required.
• Ability to build and maintain professional helping relationships, maintain social perceptiveness and empathy, and resilience, along with the skill to assess situations and create solutions.
• 1-3 years of constituent relationship development experience (with clients, volunteers, employers etc.) is preferred.
• Strong knowledge of Microsoft Office software, specifically Word, Excel, and PowerPoint, and experience with CRM (customer relationship management) databases, and LMS (Learning Management Systems) is preferred.
• A minimum of 1 year of experience working at a nonprofit is preferred.
• A bachelor’s degree is preferred.

The ideal candidate will possess the ability to work collaboratively with the Program and Development teams, possess a strong belief and alignment with the organization and program mission, be motivated and a self-starter, think independently and creatively, plan and meet deadlines while multi-tasking, and exercise sound judgment and diplomacy. This individual will be organized and detail-focused, energetic, and results-oriented. :

About Tech Impact (www.techimpact.org) :
Tech Impact is a nonprofit leveraging technology to advance social impact. The organization is a leading provider of technology education and solutions for nonprofits. It operates award-winning IT and customer experience training programs designed to help young adults launch their careers. Tech Impact offers a comprehensive suite of technology services that include managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. In 2018, it expanded its education and outreach capabilities by merging with Idealware, an authoritative source for independent, thoroughly-researched technology resources for the social sector. Tech Impact’s ITWorks and CXWorks training programs have graduated hundreds of young adults with the knowledge, skills, and confidence they need to start their careers in the technology and customer experience industries.

Employment Policy :

• As an Equal Opportunity Employer, Tech Impact embraces diversity and does not discriminate in employment based on age, race, color, creed, sex, gender, identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.
• ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Requires the ability to speak, hear, see and use a computer and other office-related equipment.