Job description

Brentwood Services Administrators Inc a partner of Acrisure, is a third party administrator specializing in self-insured workers' compensation, general liability and and occupational accident injury programs has an immediate opening for a IT Support Specialist in the Florence, AL:

Job Summary

IT Support Specialist position serves as a Help desk technician that will provide fast and useful technical assistance on computer systems, answering queries on basic technical issues and offer advice to solve them. Qualified candidate must have good technical knowledge and ability to communicate effectively , understand the problem and explain its solution. Candidate must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements

• Minimum High school diploma or GED
• Able to lift 30-35 lbs regularly
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• AAS/BSc/BA in IT, Computer Science or relevant field (preferred but not required)

In addition to competitive salary, exceptional benefits , we offer a creative, entrepreneurial and growth oriented environment. If you are interested in a career opportunity that will help you achieve your professional and personal goals while contributing to a successful business, please submit resume to:

Job Type: Full-time

Pay: $39,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Mask wearing mandatory within close contact areas within building.

Education:

• High school or equivalent (Preferred)

Experience:

• General network and help tech desk: 1 year (Preferred)
• Help Desk Technician / Customer Service: 1 year (Required)

Work Location: In person

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