Job description

Job Description

Job Title : IT Strategist

Location: 515 Westshire, Lansing, Michigan – 48917 – Hybrid

Duration: 1 year

Skillset:
The candidate should have working technical knowledge of infrastructure services such as Windows VMS, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Microsoft, AWS, Google Cloud Platform and Cisco knowledge is a plus. The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred. Below is the list of our technical and soft skills we desire for this position:

Technical skills:
Strong computer skills.

Expert knowledge of ITIL disciplines

Ability to manage conflict and offer suitable resolutions.

Strong customer service, project management, relationship management and quality control skills.

Resource planning skills

Experience of managing 3rd parties and 3rd party delivered services.

Soft Skills:
Keen sense of time management

Excellent leadership and customer service skills.

Strong teamwork skills and attention to detail.

Excellent written and verbal communication skills.

Willingness to support and mentor other team members.

Able to manage sensitive and sometimes confidential information.

Self-motivation and able to take responsibility.

Sl. No.
Skill
Required / Desired

1
Service Delivery Manager
Required 5 Years

2
technical knowledge of infrastructure services such as Windows VMS, Unix VMs, Containers, Cloud Services, Data Network and Telephony
Required

3
Microsoft, AWS, Google Cloud Platform and Cisco knowledge
Highly desired

4
ITIL background and ITIL Foundations certification with V4 certification
Required

5
Expert knowledge of ITIL disciplines

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