Job description

JOB DESCRIPTION
IT HELPDESK

Lerner Solutions provides managed IT services for clients ranging from retail chains with 30 stores nationwide, to offices with 200+ employees, to private residences. We offer consulting, design, technology implementation, cloud solutions, support, and maintenance.

We are currently hiring an IT Support Specialist as part of the Enterprise Operations/Infrastructure team that will be dedicated to one of the largest hedge fund companies in the world.

About the Role

Job Title: IT Support Specialist (IT Helpdesk)
Job Type: Full-time, 40hrs per week
Work Location: New York, USA (Onsite)
Work Schedule: Typical IT Support Work Schedule
Pay: US $80,000-90,000 per year, depending on experience

Hiring Process

1. Submit your Resume / Application
2. Answer the Pre-qualifying Questions
3. Wait to be invited for an Initial Interview with HR.
4. Once you pass the Initial Interview, we will share with you the instructions for a quick Technical Assessment.
5. Interview with the Hiring Manager / CEO
6. Reference Check
7. Job Offer
8. Onboarding

Job Responsibilities

- Provide technical support to users by researching, answering questions and troubleshooting problems.
- Late night and weekend work may be necessary at times for moves, installations, patching, upgrades, and maintenance.
- Ability to work in a fast-paced dynamic environment and multi-task effectively to deal with changing priorities.
- Deliver white-glove support to all end-users in a courteous professional manner.
- Provide support for Microsoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, printers, general networking issues, and other applications.
- Responsible for making sure user requests are entered into the ticketing system.
Responsible for move, add, change (User equipment and software)

Job Requirements

- 2+ years of experience working in the financial industry (preferably hedge fund or large financial technology department)
- Bachelor’s degree strongly preferred
- Ability to multi-task and prioritize in a fast-paced environment.
- Must demonstrate an ability and interest in having a hands-on approach to customer service.
- Excellent customer service, verbal and written and communication skills.
- Knowledge of networking principals.
- Knowledge of Active Directory, Azure AD, Office 365, Intune MDM
- Knowledge of Cisco Unified Communications Manager (CCUM)
- Experience with various video conference platforms (Webex, Teams, Zoom)
- Knowledge of Market Data (Bloomberg)
- Effectively working with vendor technical support.

Job Types: Full-time, Part-time

Salary: $80,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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