Norwood Medical is looking for an on-site IT Desktop Support/Help Desk Technician to join our team! This position will provide technical support assistance and guidance to end-users regarding their computer systems, software applications, hardware devices, phone, or other technological requests.

Responsibilities:

• Maintains IT Helpdesk ticketing system and provides support to end users on a variety of technical requests or projects
• Answering incoming calls, emails, or chat messages from users who need technical assistance
• Logging and prioritizing requests in a ticketing system, and following up with users to ensure their requests are resolved
• Documents and maintains inventory of computers and IT equipment
• Supports and maintains user account information and security
• Maintains phone system
• Experience with Microsoft System Center Configuration Manager for desktop imaging, application deployment and patches
• Experience installing, patching/maintaining, and troubleshooting applications and operating systems

• 2+ years’ experience in IT Helpdesk support
• Associate degree or equivalent certification/work experience.
• Strong verbal and written communication skills to work with all levels of individuals
• Able to work in a fast-paced, dynamic environment, and prioritize tasks
• Able to work well under pressure while remaining a team player
• Able to stand, sit, stoop, and move about the facility and lift up to 35 pounds

Located in Dayton, Ohio, Norwood Medical is a contract medical device manufacturer that supports our customers in robotic assisted surgeries, orthopedic, and minimally invasive surgery markets. Our success stems from our commitment to quality and embracing leading edge technologies in supplying precision-machined components, assemblies, and value-added processes. We exclusively focus on medical device manufacturing, and we are excited to continue our company growth!

Our employees enjoy:

• Pay every Friday
• Paid time off and holidays
• Medical, dental, vision, and employer-paid life insurance
• 401(k) match
• Climate controlled environment
• Career advancement opportunities

Employment Sponsorship Notification

Any candidate/applicant requiring sponsorship now or in the future for employment visa status will not be considered for this position.