Corporate IT Coordinator | East Coast Region | Palisociety

WE OFFER:

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

POSITION PROFILE:

The Corporate Information Technology Coordinator will help coordinate and manage the company’s information technology (IT) operations, ensuring the department provides efficient and effective technical support service. This position is a remote position that travels to hotel locations as needed and reports to the Corporate Director of Information Technology. This is a remote position based in either eastern standard time OR central standard time.

ESSENTIAL FUNCTIONS:

• 
  Supports and manages IT operations systems including property management, point of sale, Wi-Fi, access control, security cameras and other systems
• Assist with IT projects, including deployment of new systems and properties
• Create and helps manage user access for all IT systems
• Assists in monitoring performance of IT systems
• Help define IT SOP’s.
• Develop and maintain relationships with external IT vendors and service providers
• Resolve and address IT tickets while prioritizing requests based on merit and urgency.
• Provide off hour support and flexibility with work schedule to meet business needs. This position requires weekend and evening coverage.
• Travel required for property visits, openings, and special projects.
• Follow IT SOPs and ITIL standards for change management, user access management, and PCI compliance standards
• Responsible for day-to-day support and the smooth running of all computer systems and applications to ensure that users obtain maximum benefits.
• Prioritize and manage continual open cases at one time including troubleshooting systems, applications, and hardware and finding solutions for routine issues and implementing them.
• Anticipates and responds appropriately to frequent demands, priorities, challenges, or obstacles.
• Work with the operations teams on hotel openings, making sure all IT infrastructure is in place for the start of hotel operations.
• Travel to properties as needed for IT projects and hotel openings.
• Performs other related duties as assigned.

REQUIREMENTS:

Work Environment

This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position, consisting of at least 40 hours per week. Evening and weekend work is required when needed.

Travel

Position will require to travel to hotel locations on occasion for training, IT projects, and other needs.

Experience:

• 
  Excellent verbal and written communication skills.
• Proficient in latest technology for IT systems and management.
• Proficient in Microsoft Office Suite and Windows OS.
• Excellent organizational skills and attention to detail.
• Excellent analytical and management skills.
• Excellent interpersonal skills.
• Understanding of IT and practical applications to support the company’s goals.
• Knowledge of IT infrastructure and operations best practices
• Experience in the hospitality industry is a plus

Competencies:

• Strategic Thinking
• Business Acumen
• Ethical Conduct
• Technical Capacity
• Performance Management

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• 
  Stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Sit at a desk and work on a computer for prolonged periods of time.
• The employee must be able to lift up to 15 pounds at times.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

REQUIREMENTS

ABOUT PALISOCIETY:

Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of–a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.

Palisociety properties are regularly featured on the Conde´ Nast Traveler’s Hot List, and Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels