Job description

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex and catastrophic injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business, including its risk-based clinical solutions, case management services, high-value specialty networks, home health, and payment integrity programs. Paradigm is headquartered in Walnut Creek, California, with offices across the U.S. For more information, please visit www.paradigmcorp.com.

We are seeking a full-time remote IT Business Systems Analyst. The position will lead the analysis of user requirements, procedures, systems analysis, and problem solving to automate processing or improve existing computer systems. The Business Systems Analyst (BSA) is accountable for facilitating requirements elicitation sessions among business and technical users, writing business/technical requirements and specifications, providing functional/conceptual/logical design documents, building applicable business case models, preparing and/or implementing UAT scenarios and facilitating UAT testing.
The BSA works closely with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. The BSA may be assigned to coordinate projects from development through implementation, working with the organization’s IT workers, as well as clients, vendors, and consultants.
Prepares application’s workflow charts and diagrams to specify in detail operations to be performed by computer programs and operations to be performed by personnel in system. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Systems Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues.

RESPONSIBILITIES:

• Determining and documenting customer business requirements through formal Business Analysis processes. This task involves planning, designing, and developing efficient business, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.
• Business requirements comprehensively documented within functional specifications by writing detailed description of user needs, program functions, and steps required to develop or modify computer program. Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
• Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.
• Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, fixes through organization of cross-functional meetings and working with the Project Manager to follow project plans, convey accurate project status, and identify issues and risks.
• Support the operations of the Client Support department's systems, including implementation, troubleshooting, maintenance, and support of existing applications.
• Create and maintain documentation on the system/applications used by the department. Provide inputs in development of conversion and software implementation project plans on assigned projects. Works with developer to coordinate completion of systems change control requests and schedules for movement of application across regions (Development to Acceptance to Production). Obtains (or works with PM as assigned) approvals of project documentation and implementation plan. Files with project documentation.
• Coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants.
• Assist managers by providing solutions input in response to the operational and strategic needs of the Client Support department. May research, investigate and make recommendations on new solutions or replacement systems/applications.
• Perform additional duties as identified and directed by management.

QUALIFICATIONS:

• College degree, or equivalent experience in business or clinical/healthcare experience.
• Minimum one (1) year of work experience business analysis OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position.
• Must demonstrate the ability to interface with business clients and interact with individuals at all levels of the organization.
• Demonstrate quantitative and analytic skills while having the ability to make judgments, decisions and suggestions for procedural improvements. Ability to handle fast-paced workflow and multi-task while being detail-oriented and accurate. Ability to develop, understand and translate detailed requirements documentation from business client requirements.
• Must be adaptive and open to frequent changes in work environment and prioritization and possess ability to manage multiple competing deadlines.
• Basic knowledge of common reporting tools and technology, Software Development Life Cycle and change management, MS Office and MS SharePoint technology (where applicable).
• Possess outstanding oral and written communication skills.
• Lead requirements gathering (elicitation, documentation, and management).
• Attend project customer meetings.
• Extract and analyze business needs, act as a subject matter expert when appropriate.
• Translate business needs into system design (usage cases, process flow diagrams, narrative descriptions, data models)
• Researches and advises on alternative solutions to critical/major business problems.
• Attends regular project reviews with customers and stakeholders.
• Document "Lessons Learned"
• Perform system test planning.
• Enforce and adhere to organizational processes and standards.
• Bilingual (English/Spanish) a plus.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in, and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

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