Department: 16008742 Information Systems Ancillary Services
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: This position consults with internal customers to analyze, design, develop and maintain the technical application systems to support business needs. Responsible for translating business requirements into technical system specifications for teams within the Information Technology (IT) department. Develop and provide training to end users on how to use functionality as well as provide on-going support. May make recommendations to management on process improvement, new processes tools and techniques or services. Provide guidance to lower-level staff on complex projects.
Job Description:

Principle Responsibilities

• Analysis and documentation
  • Identify and define business, functional and interface requirements.
  • Develop and present conceptual and functional models and prototypes to users for analysis and evaluation.
  • Validate resource requirements, develop cost estimate models and/or build vs buy analysis.
  • Manage complex requirement conflicts.
  • Process and validate service requests impacting multi-disciplinary IT teams from the analysis and definition of customer requirements through intake, approvals, service delivery, implementation and fulfillment.
  • Analyze and provide solutions or recommendations to resolve customer inquiries impacting multi-disciplinary IT teams for functionality not working as implemented.
  • Communicate to and negotiate with internal IT providers of hardware, software and network requirements.
  • Implement, modify, test, and administer business system applications.
  • May develop data dictionary, entity relationship diagrams and meta data definition.
• Customer management and support
  • Prepare technical reports by collecting, analyzing, and summarizing information and trends.
  • Implement, tests, and deploy solutions to business problems.
  • Follow incident, change and release management processes.
  • Provide on-call support outside of regular business hours.
  • Provide training for end-users and other analysts.
• Project management
  • Manage medium to large, complex projects by developing project plans and monitoring performance.
  • Lead larger project teams utilizing project methodology tools.
  • Prioritize initiatives based on business needs and requirements.
• Team leadership
  • Mentor and coach lower level analysts.
  • Other duties as assigned

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Bachelor's degree in information technology, computer science or related field preferred
• 5 to 7 Years experience in information technology, business analysis or related field required

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

• Remote opportunity for residents of MN and WI
• Full time benefits
• Possible consideration for an intermediate level position if a candidate has 2-5 years of related EpicCare/Beacon experience