Education and/or Equivalent

Licenses or Certifications:

Overview of the Position
This position directly interfaces with customers to understand and document their needs and works as part of a team to translate those business needs into technical solutions. Duties include support of enterprise applications such as AMANDA (for enterprise case management), AMANDA Portal (for citizen business transactions), and eDocs/Capture Center (for document and records management) through operational support, projects, troubleshooting, fulfilling enhancement requests, design, configuration, coding (PL/SQL, jquery, and some Angular), scripting and documentation.

In addition to the technical skills required for the job, the candidate should enjoy working as part of a team, learning unfamiliar technologies, be willing to share knowledge and learn from others, coordinate and lead meetings, effectively communicate technical concepts to both technical and non-technical audiences, offer advice and recommendations on proposed solutions and provide ongoing support to ensure that key systems are kept up to date with the latest software versions and patches.

Standard business hours, however, position may require hours outside standard hours and on call as required.

The Position has the ability to work remotely but must be able to come to the office as needed. Candidates must reside in the State of Texas. Work Visas are not sponsored at this time.

About the Department:

The City of Austin Communication and Technology Management (CTM) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted over the phone or virtually via Microsoft Teams.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!. Click here for more information.

Preferred Experience:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Design, develop, test, debug, modify and implement advanced custom software applications according to technical requirements and specifications for software solutions

2. Build, check, control, and create outputs and interfaces and integrate highly complex internal and external systems

3. Establish application development lifecycle and code development standards

4. Maintain and improve custom applications and interfaces

5. Document application training requirements

6. Write, maintain, and store documentation

7. Follow testing and validation policies, standards, processes, and procedures

8. Analyze business processes and requirements, use cases, wire frames, technical specifications and software/system functionality

9. Follow and/or assist with the development of custom test plans for software development, integration, upgrades, enhancements, fixes, and operations/maintenance

10. Design and recommend redesign of business function models

11. Serve as the point of contact for technical issues on projects, support and maintenance issues.

12. Participate in architecture planning and strategy sessions

13. Ensure security and data protection requirements are followed

Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.