About Us:

Creating Health and Harmony, Southwest Healthcare is a comprehensive network of care with convenient hospital and ambulatory care/outpatient locations here to serve the Southern California community. With over 7,000 passionate providers and healthcare employees, our shared goal is to provide convenient access to a wide range of healthcare services in a way that benefits you, your family, and the entire community.

Southwest Healthcare is comprised of five acute care hospitals and several non-hospital access points, including: Corona Regional Medical Center, Palmdale Regional Medical Center, Southwest Healthcare Rancho Springs Hospital, Southwest Healthcare Inland Valley Hospital and Temecula Valley Hospital, Temecula Valley Day Surgery, A+ Urgent Care Centers, and Riverside Medical Clinics. We've won various awards throughout our region and focus on career development and promotion. The people are at the core of everything we do. If you are looking for a career and not just a job, you're in the right place! For more information on how to join our dynamic team, please visit our website at www.swhealthcaresystem.com.

Job Summary:

The Southwest Healthcare Regional office is seeking an Information Services (I.S.) Support Technician who will be responsible for technical support to multiple facilities across the Region This position will be onsite at our Rancho Springs Medical Center location. Duties include but not limited to:

• Provides Tier II support issues regarding hardware, software, and networking for Universal Health Services, Inc. (UHS) technical assets.
• End user issues are reported by using different mediums of communication including primarily online work-orders, phone, instant messaging, and in-person.
• Issues that require higher level of troubleshooting are escalated using the online trouble ticket system to the appropriate Tier III support staff member.
• Accountable for groundwork including installation and maintenance of end-user workstations, hospital issued phones, and peripherals connected to the workstations.

• High School Graduate or equivalent required.
• Associate’s degree from an accredited College or University in computer related field, trade school certificate in computer related studies, or equivalent combination of education and experience preferred.
• One (1) to two (2) years of experience in computer hardware, software, break/fix and troubleshooting experience required, acute care setting preferred.
• One (1) to two (2) years of experience providing customer support for Windows 10 in an enterprise environment required, acute care setting preferred.

Certifications/Licenses:

• A+ or N+ certification desired.
• Must have valid California Driver’s License and reliable transportation. Job requires travel between facilities on a daily basis.

Other Skills and Abilities:

• Must have knowledge of PC and applications.
• Demonstrates a mature and disciplined approach to all work activities utilizing problem-solving skills appropriate for employee’s position.
• Demonstrates good Interpersonal, Written Communication and Customer Service Skills.
• Demonstrates good Hardware and Trouble Shooting Skills.
• Demonstrates ability to diagnose workstation, peripheral and printer problems.
• Demonstrates ability to track and document support provided and actions to resolve problems.
• Demonstrates ability to work independently with minimal supervision.
• Demonstrates ability to lead and apply new skills acquired through mentoring, classroom, and computer-base or self-paced training.
• Working knowledge of various hardware peripherals, software applications, TCP/IP networking and printer troubleshooting.

• Challenging and rewarding work environment.
• Competitive Compensation & Generous Paid Time Off.
• Excellent Medical, Dental, Vision and Prescription Drug Plans.
• 401(K) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Tuition, CEU, Certification, Licenses Reimbursement program.
• Career development opportunities within UHS and its 300+ Subsidiaries!