Job Id: 42539

Job Family: Sales

Location: West Bend, US, 53095-0179

Employment Type: Permanent

Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers. Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world. With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction. We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

GENERAL ACCOUNTABILITY:

Under the direction of the Parts & Attachments Director and in concert with department goals, the Parts Order Administrator is a customer-focused individual that has strong attention to detail, and problem-solving ability to best serve our dealer network. This position works across the organization from the time the order is entered until the invoice has been paid, and is motivated to assist the customer if they have a concern in any area of the order process. Additionally, this person will build and maintain relationships with Manitou subsidiaries, carriers and freight forwarders.

DUTIES & RESPONSIBILITIES:

• Daily support and processing of various requests submitted via phone, email, and internal portal, with a sense of urgency
• Handle all inquiries regarding order entry, order status, and complaint resolution. Including pricing issues, shipping errors, and other related issues.
• Understand the customer base and expectations. Service needs accordingly.
• Process returns Issue/invoice credits
• Communicate lead times and shipment confirmations to Manitou Subsidiaries, and dealer network
• Plan the mode of transport for large export orders and make the necessary reservations with freight agents.
• Prepare shipping documents for international shipments adhering to federal regulations and in concert with freight forwarders and customs brokers. Populate country of origin to support free trade agreements and correct trade balance data
• Manipulate excel files to process within ERP and other required reporting as needed
• Support customers by providing online instructions and training on ordering processes.
• Provide customers with pricing and availability information.
• Keep parts team informed of concerns and occurrences
• Run and monitor various reports.
• Take on projects or other assignments assigned by the manager.
• Adhere to company policies and procedures.

EXPERIENCE:

• Proven experience with export orders and documentation.

EXPERTISE:

• Ability to handle pressure situations and problem resolution independently
• Strong verbal and written professional communication
• Competent in Google suite, specifically Google Sheets
• Demonstrated positive interpersonal skills which promote teamwork and customer satisfaction

EDUCATION:

• High School degree required with experience in customer service, or sales organization with strong attention to detail, and customer focus.

INTERNAL & EXTERNAL CONNECTIONS:

• Internal customers the position will interact with include subsidiaries located in South Africa, Israel, France, Singapore, Australia, LATAM.
• External customers the position will interact with dealers located in LATAM, Israel, and Australia.

LOCALIZATION AND TRAVEL EXPECTED:

• This position is located in West Bend, WI.
• Local travel is expected for this position.

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OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

Applicants must be authorized to work in the United States.
Equal Opportunity Employer