Job description

Job description

We currently have openings for GSOC Intel Operators, Full-Time or part-time, in the Los Angeles, CA, area. Even though we are with a security company, we don't perform the regular day to day job duties of a security guard. We don't patrol, or carry weapons, or do Daily Activity Reports. The GSOC Operator is responsible for providing primary and secondary service support in the areas of Security and Fire Alarm System Monitoring, Local and Mass Communications, and Local EMS dispatching of personnel. The GSOC Operator also leads global threat intelligence/incident monitoring, escalation, and alerting (24/7). We are seeking someone who is familiar with the Intel/Analyst arena of social media scrubs ,disseminating information and generating incident triages, however experience preferred ( a definite plus). Typing and computer savvy is a must. We can teach you! Part time and Full time positions are available.

Essential Duties and Responsibilities

• Social media monitoring
• Ensure the GSOC functions as the hub for monitoring, analysis and interpretation of risks and threats that may affect company assets or operations
• Answering phones; operate IP based telephone system
• Operating radio; use multi-channel communications
• Call logging; data entry
• Operations support; routing of call information to the appropriate units for handling
• Abide by procedures and protocols in place enable timely and effective response to incidents, alarms, notifications, calls, and other activities related to the GSOC and its role as a central alarm monitoring station.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Ensure all systems, both hardware and software, are supported by the appropriate business unit(s) and are functioning properly.
• Process and evaluate information received from all available sources, and respond with the appropriate communication and/or dispatch procedures
• Support coordination with Security Operations staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
• Perform additional tasks and duties as necessary to support client operations
• Additional tasks and duties may be assigned as necessary by GSG Protective Services

Specific Experience Required

• Work history to include demonstration of each of the following:
• Analytic and critical thinking skills with the ability to prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problems
• Demonstrated high level of competency with computer systems (e.g., Microsoft software, VMS platforms, social media monitoring, etc.)
• Obtain an average typing speed of 45WPM
• Ability to communicate effectively with IT and Security System professionals
• Demonstrated ability to operate radio, telephone equipment and console monitors
• Flexibility to work various shifts and willingness to assist the team when needed
• Ability to adapt to a dynamic environment while working under stressful conditions

Skills Required

• Effective oral and written communication skills
• Must be able to work a flexible schedule on a variety of shifts
• Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Ability to research, investigate, compile information
• Planning and organizing skills
• Problem solving skills
• Coaching, mentoring, motivating skills
• Skilled in synthesizing facts, concepts, principles
• Ability to mediate conflict with tact, diplomacy Must be able to work independently

Job Types: Full-time, Part-time

Salary: From $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift
• Weekend availability
• We also have part time available as well if interested 2 days or more depending on your availability.

Ability to commute/relocate:

• Los Angeles, CA 90064: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Pay: From $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work with a diverse group of people? or are you better working alone?
• Have you ever had to write a detailed report for an incident - such as an incident triage? (Not a DAR, or regular guard reports) Writing and quick media scrubs are a plus

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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