Job description

We are currently searching for a Intake Coordinator to join our growing company! If you are looking for a new opportunity with a company who values their employees, please respond to this posting and come join our team!

The Intake Coordinator will collaborate with doctors, case managers, senior living communities including senior living community staff and CHC’s coding clinical supervisors to determine the focus of care and primary dx. This includes following up to discuss any issues, missing, or unclear clinical documentation and to schedule a doctor appointment or a visiting doctor.

Continuous Home Care provides therapy as well as skilled nursing care, speech, home health aides and social workers for the geriatric population. We are a Team that has passion for what we do and compassion for our patients!

Why choose Continuous Home Care?

• 16 PTO Days (over three weeks)
• 6 Holidays a year
• Great Work/Life Balance – over 4 weeks a year
• Health/Dental Benefits
• Supplement Aflac Insurance
• 401K Matching Up to 4% after 1000 hours worked in the first year
• Employee Discounts

General Responsibilities and Accountability

Referral Coordination • Ensure we can take the case regarding the insurance and requested care and add it to the referral log

• Based off of the requested care and diagnosis decide what disciplines will be needed

• Ensure all required documentation has been received; if missing anything call to request and document on the missing progress note list to keep track until received

• Coordinate with the marketers to ensure all details are clearly communicated

• Call the patient or their contact to explain our services and schedule the SOC

• Insure all dates, doctors and diagnoses are correctly filled in on our standard referral forms

• Hand off the referral to be staffed and input into WellSky; assist in getting the case staffed if any issues

• Once case is staffed, ensure it was done so correctly and fix if needed

• Ensure case was correctly put into WellSky regarding the patient’s profile, episode, disciplines assigned and any applicable contacts, insurance, orders and the visit pattern

• K-mail the referral as a PDF with a detailed message in WellSky to our internal staff, the disciplines assigned to the case and any applicable contacts

• Once referral is sent in WellSky, ensure it has been updated correctly on the referral log for the week and then hand off for the copies to be given to our internal staff

Initial Manage Care Authorizations:

• Obtain insurance plan and IO from referral source
• Run insurance information to determine eligibility
• Run through prompts / Call insurance company to gain authorizations
• Put authorization information into WellSky

Miscellaneous:

• Answer phone calls from patients, their contacts, doctors and as needed
• Manage the referral log

Education and Licensure

Required: High School Diploma

Required: Healthcare background.

Required: Computer skills including but not limited to MS Office Suite.

Preferred: Previous experience in an Intake Department.

Preferred: Previous experience working in an office environment and dealing with administrative tasks.

Preferred: Knowledge of Electronic Health Records and Electronic Practice Management systems preferred.

Competency and Skill Requirements

Excellent written and verbal communication skills. Able to utilize teams, email, and telephone for internal and external communications. Above average with Microsoft Office Suite (Work, Excel, Outlook, Teams)

Position Physical Demand

Sitting for extended periods of time, walking, standing while in office environments. Limited to lifting physical files/records and not expected to exceed ten (10) pounds in weight.

Location(s)

Havertown Home Office

“Continuous Home Care is an equal opportunity employer”.

Continuous Home Care is committed to fostering, cultivating, embracing and preserving a culture of diversity and inclusion. Continuous Home Care embraces and encourages differences in race, ethnicity, family or marital status, age, gender identity or expression, sexual orientation, socio-economic status, physical & mental ability/disability, religious beliefs, cultural traditions, language, national origin, intellectual traditions and perspectives, veteran status, political beliefs or other ideologies, generational diversity and other characteristics that make us unique.

Job Type: Full-time

Pay: $45,760.00 - $52,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We provide full PPE supplies to all staff to ensure their safety as well as the patients.

Education:

• High school or equivalent (Required)

Experience:

• EHR systems: 1 year (Preferred)
• Microsoft Suite: 1 year (Required)
• Healthcare: 1 year (Required)
• Intake Coordinator: 1 year (Preferred)

Work Location: In person

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