Job description
Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.
Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.
At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.
Job Title: Inspection Service Representative
Location: Carmel, IN
Workplace Type: Onsite
Job Summary
The future is bright for the Porch Group, and we'd love for you to be a part of it as our Inspection Service Representative for RWS (Residential Warranty Services), a Porch family company.
Residential Warranty Services, based in Carmel, Indiana, is a national provider of home warranty products and inspector-centric software and services including its innovative 90-day warranty product. The company distributes solutions through a network of real estate agents and more than 1,000 home inspectors.
What You Will Do As An Inspection Service Representative
The Inspection Service Representative handles a large volume of in-bound and out-bound on a multiline platform with scheduling as the primary function. The person in this position will be committed to consulting with inspectors, buyers, sellers, agents, and other real estate parties to resolve problems and provide ongoing support. This is a full-time in-office position located in Carmel, Indiana.
- Commitment to understanding RWS policies, procedures, products, and services.
- Handle a large volume of in-bound and out-bound on a multi-line platform.
- Answer customers' questions about products, pricing availability, and additional ancillary services.
- Recommend products to customers based on their home purchase needs.
- Consult with inspectors, buyers, sellers, their agents, and other real estate parties to resolve problems and provide ongoing support • Refer customers to appropriate personnel.
- Execute sales and take credit card payments.
- Plan, coordinate, and schedule inspections through scheduling software.
- Maintaining and updating scheduling software, calendars, and agendas.
- Provide efficient and accurate communication to clientele through proprietary software.
- Provide Excellent Customer Service in a timely manner answering 75 + calls per day.
- Recommend and up-sell the products and services through warranty guarantees as needed.
What You Will Bring As An Inspection Service Representative
- Requires a high school diploma or an equivalent combination of education and experience.
- A passion for helping others.
- Excellent written and verbal communication skills, including effective listening skills.
- Aptitude to learn and understand technical terminology.
- Data entry experience preferred.
- Must be able to work in a fast-paced team and goal-oriented environment.
- Ability to understand and follow multiple complex processes, stay organized, and focused on details.
- Calendar and scheduling experience preferred.
- Strong problem-solving capability.
- Call center and customer service preferred.
What You Will Get As A Porch Group Team Member
Pay Range*: $12.98 - $16.50 per hour
- Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
You will also be eligible to receive sales incentives, subject to program guidelines and approvals.
Our benefits package will provide you with comprehensive coverage for your health, financial wellness, and wellbeing.
- Our health care benefits include medical, dental and vision programs with healthcare savings account (HSA) and healthcare flexible spending account (FSA) options.
- Our life and disability benefits include company-provided and voluntary life and AD&D insurance and short- and long-term disability insurance.
- Our financial wellness programs include a 401(k) retirement savings plan and dependent care flexible spending account (DC FSA) and transportation savings account options.
- Our wellness programs include paid vacation of 10 days per year accrued on an hourly basis, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), identity theft program, travel assistance, will preparation, and fitness and other discounts programs.
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What's next?
Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
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