Work Mode: Remote

Location: Remote

Opportunity

Under the direction of the Manager – Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth. An Inside Sales Representative will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you’re looking for an opportunity to build something great from the ground up we invite you to join our newly forming Inside Sales team.

Specific Responsibilities:

• Handle incoming chats/calls/emails with the expectation of handling between 40 and 50 inbound interactions per work day.
• Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations.
• Maintain clean, organized customer records using Salesforce.
• Proactively reach out to prospective customers, identifying and creating value.
• Establish new agile processes for Inside Sales organization emphasizing a high standard of excellence.
• Collaborate cross-functionally with internal partners and consistently support the Sales team.
• Identify, provide actionable solutions for and implement process improvements.
• Fully cross-train on products.

Skills/Requirements

• Bachelor's degree preferred but not required.
• 2+ years of experience in a customer facing, fast paced environment.
• Sales experience highly preferred.
• Must be highly detail oriented and demonstrate strong written and verbal communication.
• Must be self-motivated and able to accel while working remotely or in an office setting.
• Must be technologically proficient – this role will require heavy use of Salesforce, Microsoft (Excel, Outlook, PowerPoint), Chat, email, phone, Kohler.com and additional tools.
• Hours of availability: Monday through Friday 8:00am – 7:00pm CST and some weekend coverage as this business channel develops. Required schedule flexibility in the future as operation grows to accommodate customers from coast to coast.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.